Dental Office Coordinator

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Position: Dental Office Coordinator
Location: Independence, Ohio

Hours: Full-Time | Monday–Friday | 9AM–5PM | On-Site (this is NOT a remote position)

Job Summary
ROE is a renowned full-service dental laboratory with a rich legacy dating back to the 1920s. For decades, we have forged lasting partnerships with dentists, prioritizing patient satisfaction and minimizing chair time. Our team of highly skilled technicians is committed to delivering top-quality services and exceptional customer experiences.

We are looking for someone to join our Technical Support team who will act as consistent point contact to all customers. Organizes and facilitates clerical administrative duties for the department. Performs a variety of cross-functional clerical and office support duties to include telephone, scheduling, and data

entry duties. Dental office experience is required; dental assistant experience is a plus.

Key Responsibilities

• Provide outstanding customer service in line with ROE’s high standards.
• Manage the department email inbox and promptly respond to inquiries, especially for Guided Surgery cases.
• Schedule meetings between customers and Guided Surgery planners.
• Download and organize case records and documentation into internal systems.
• Enter and track case data through various phases.
• Maintain accurate customer notes in our lab management system.
• Assist customers with their online accounts.
• Monitor internal chats and collaborate with Customer Service and other departments.
• Run and review reports related to case tracking, holds, deadlines, and outsourcing.
• Support department workflow to ensure timely case processing and communication.
• Perform additional administrative tasks as needed.

Requirements

• High School Diploma or GED required; Associate degree or higher preferred.
• Minimum 2 years of dental office experience required.
• Dental assistant background is a plus.
• Excellent communication, organizational, and problem-solving skills.
• Tech-savvy with strong computer skills and quick adaptability to software.
• Detail-oriented with strong decision-making and multitasking abilities.
• Comfortable working independently and collaboratively in a fast-paced environment.

Benefits

• Medical Insurance
• Vision Insurance
• Life Insurance
• In-House Dental (No premiums for employees)
• 401(k) Plan
• Paid Holidays and PTO