Dental Office Manager

JOB PURPOSE:
The Office Manager is responsible for overseeing the daily operations of the dental office, supporting the doctor and staff in delivering the best possible patient care.

Location: 1400 Industrial Dr, Kinston, NC 28504

ESSENTIAL FUNCTIONS:

• Ensures fundamental systems and protocols are in place within the supported dental office, allowing the doctor to focus on dentistry.
• Assist in dental team development, build positive relationships with the dentist and dental team members, manage schedules to meet daily dentistry goals.
• Assume a leadership role in motivating office team members and proactively seek ways to improve the dental practice.
• Manage all front and back-office tasks, including daily operations of the dental office, managing both employee and patient relations, performance management, and achieving operational goals.
• Achieve revenue goals by overseeing patient scheduling, staff productivity, and treatment planning coordination.
• Works with the Doctor and patient to ensure the patient completes the Doctor prescribed treatment plan; uncovers and removes the patient's barriers for completing treatment; alerts the Doctor when the patient has clinical questions; educates the patient regarding insurance benefits and affordable payment options including third-party patient financing
• Other duties as assigned

EDUCATIONAL REQUIREMENTS:

• High school diploma

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• Strong interpersonal, leadership, management, and relationship-building skills
• Superior written and verbal communication skills
• Familiarity with dental office procedures and terminology is helpful
• Strong computer skills and the ability to learn new programs
• Strong marketing background
• Competitive spirit with an entrepreneurial mindset to exceed goals
• Proven and successful treatment planning case acceptance & closing rates increasing production growth preferred