Dental Office Manager

Summary

The Dental Clinic Manager’s focus includes supervision of the dental team during active clinics and essential administrative duties for day-to-day functioning of the Dental program. The Manager encourages an environment of empathetic listening and facilitates skilled staffing and dental compliance for the physical, mental, relational, and spiritual healing of clients.

Accountability

The Dental Manager reports directly to the Health Center Director. The Volunteer Dental Director over the LIA Dental program is available for patient-specific case review and consultation, and quality reviews of charting.

Key Responsibilities and Duties will include but not be limited to:

• Align with the mission and vision of the Clinic and Love in Action at large
• Manage day-to-day operational needs of the Dental Clinic: patient referral and care coordination, supply & equipment purchasing and upkeep, and data capture & reporting
• Manage & supervise Dental Clinic team for Clinics (i.e. recruit, schedule, train, listen, delegate, communicate, evaluate, and show gratitude)
• Manage Electronic Dental Records (EDR): proficient in the Dental Clinic’s system and ensure accurate & secure patient information
• Know tools, products, and procedures of dentistry to come alongside volunteer professionals and students. Step in to provide four-handed dentistry when volunteers are not available.

· Uphold applicable laws (OSHA, HIPAA, PA 161), policies, procedures, and deadlines related to the Dental Clinic and its day-to-day operations

· Collaborate with LIA Clinic staff for care coordination and assists in health promotion, disease prevention, and promoting an environment of hope and empowerment

· Keep current understanding of obstacles of income-constrained patients and area referrals/services; meet with patients to walk alongside and help.

• Work with Director of Clinic in streamlining policies within the clinic, workflow, and communicating needs of the Dental Clinic

· Seek ways to expand services, and build community connections and support opportunities

· Participate in community outreach, being willing to utilize interpretation services

.Support Staff: Volunteer Receptionist Dental Volunteers and Students

Qualifications & Required Skills

· Ascribes to LIA’s statement of beliefs

· At least two years of Dental office experience and expertise within the field

· Exhibits servant-leadership: willing to do what is asked of the team, encouraging creativity, openness, honesty, collaboration, mutual respect, and growth

· Proficient with Word, Excel, and Electronic Dental Records system

· Exhibit strong communication and empathy when working with vulnerable patients, students, and licensed volunteer providers.

· Time management and organizational skills in a dynamic setting

· Ability to develop and work with processes, systems, and technology

· Express a passion for ministry and serving others

· Possess a positive “can do” attitude

· Possesses discernment and quick decision-making skills

Education

· Associate or bachelor’s degree

· BLS for Professional Rescuer certification

· Dental Assisting certificate and office management training, or higher

Work Details

· Schedule: Part-time, 32-36 hrs./wk.

· Hours:

o Monday, Tuesday, Thursday, Friday (Weds if over 32hrs)

o 8:30 AM – 4:30 PM non-clinic days

o 8 AM – 4 PM morning clinic Days*

o 9 AM – 5 PM afternoon clinic Days*
*Hours may flex per volunteer availability

Pay Range: $21.00 to $24.00 per hour

· Benefits (see LIA Employee Handbook)

Pay: $21.00 - $24.00 per hour

Expected hours: 32.0 – 36.0 per week

Benefits:

• Paid time off

Work Location: In person