Dental Operations Manager

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Charm Dental Care is growing, and we’re looking for an experienced Dental Operations Manager to join our leadership team.

This is not an entry-level management position. We are looking for someone who has successfully managed dental teams, understands the business side of dentistry, and knows how to coach people while maintaining a high standard of patient care.

What We’re Looking For

The ideal candidate has strong experience with:

• Dental management and team leadership
• Open Dental – strong proficiency preferred
• Treatment plan presentation and case acceptance
• Dental Intelligence – understanding KPIs, analytics, scheduling, production and performance reports
• Modento – patient communication, confirmations and workflow management
• Patient financing and payment plans – CareCredit, Sunbit, Cherry and Proceed
• Must know how to read dental accounts, EOBS
• Managing schedules and maximizing provider productivity
• Understanding production, collections, AR and operational KPIs
• Training, coaching and holding team members accountable
• Identifying performance gaps and creating action plans
• Improving patient experience and office efficiency
• Handling difficult patient and team situations professionally

Leadership Is a Major Part of This Role

We aren’t simply looking for someone who can “run the front desk.”

We want a leader and coach who can:

• Develop team members instead of simply managing them
• Set clear expectations and follow through
• Have difficult conversations when necessary
• Recognize and reward great performance
• Use data and KPIs to identify opportunities for improvement
• Create accountability without destroying team culture
• Lead by example and help build a high-performing team

Requirements

Dental management experience is REQUIRED.

Candidates should have experience managing a dental office, multiple departments, or a dental team and should be comfortable being accountable for both people and performance.

Experience with Open Dental, Dental Intelligence and Modento is highly preferred.

Strong treatment presentation and patient-financing experience is also preferred.

Who Will Thrive Here

You may be a great fit if you are organized, energetic, accountable, numbers-driven and comfortable leading from the front. You should enjoy developing people, solving problems and finding ways to make a dental practice operate better every day.

If you believe that great patient care, strong culture and strong business performance can all exist together, we would love to meet you.

Apply with your resume and a brief description of the size of the dental team you have previously managed and your dental management experience.