Dental Patient Coordinator

Overview

We are a well-established private dental practice in Roxborough with a loyal patient base and a close-knit team. Our front desk is the heart of the office — we're looking for a seasoned professional who can own the patient experience from first phone call through treatment acceptance and scheduling.

This is not an entry-level position. We're seeking someone who already knows dental insurance inside and out and can hit the ground running.

What You'll Do

• Serve as the first point of contact for our patients — in person and by phone — with warmth and professionalism
• Verify insurance eligibility and benefits, with a strong working knowledge of PPO plans, fee schedules, downgrades, frequencies, waiting periods, and annual maximums
• Present treatment plans confidently and clearly, including out-of-pocket estimates, financing options, and phasing — and help patients say yes to the care they need
• Build and manage an efficient schedule: fill openings, minimize holes, block appropriately for production goals, and keep hygiene and doctor columns running smoothly
• Handle patient billing questions, collect payments at time of service, and explain EOBs accurately
• Coordinate pre-authorizations, claims follow-up, and communication with insurance carriers
• Confirm appointments, manage recall, and reactivate overdue patients

What We're Looking For

Required:

• 3+ years of dental front desk experience (general dentistry preferred)
• Deep understanding of PPO dental insurance — you can read a fee schedule, explain a downgrade, and calculate a patient portion accurately without help
• Proven treatment presentation skills — you're comfortable discussing multi-thousand-dollar treatment plans and closing with confidence and empathy
• Strong scheduling instincts — you understand production-based scheduling, how to protect doctor time, and how to keep a full, balanced schedule
• Proficiency with dental practice management software (Open Dental experience a plus)
• Excellent verbal and written communication skills
• Reliability, attention to detail, and a team-first attitude

Nice to Have:

• Treatment coordinator or office lead experience
• Bilingual a plus

What We Offer

• Competitive compensation commensurate with experience
• Paid time off and paid holidays
• 401(k)
• Health benefits
• Employee dental care
• A stable, supportive, family-like team environment where your contributions are seen and valued

Submit your resume with a brief note about your PPO insurance experience and a treatment plan you're proud of helping a patient accept. Candidates who meet the 5+ year experience requirement will be contacted for an interview.

Pay: $26.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person