Dental Practice Co-ordinator

About the role

The Dental Practice Coordinator plays a pivotal role in the smooth operation of Narre Warren Dental Care, serving as a central point of contact for patients, clinical staff, and the broader practice team. Working under the direction of the Practice Manager and Principal Dentist, the Coordinator is responsible for coordinating day-to-day front-desk and administrative operations, supporting patient experience, driving appointment book efficiency, and managing a wide range of financial, compliance, and people coordination functions. This role operates at a senior administrative level and requires an individual with strong organisational skills, meticulous attention to financial accuracy, a patient-centred approach, and the ability to proactively lead the reception team while supporting the Practice Manager across all operational areas.

Key responsibilities

• Warmly welcome and greet all patients upon arrival and assist with check-in procedures
• Manage and supervise all incoming and outgoing communications, including phone calls, emails, and patient SMS confirmations
• Oversee daily start and end-of-day protocols to ensure the practice reception and waiting areas are presented immaculately
• Manage and optimise the daily appointment schedule to maximise clinical productivity and minimise gaps
• Oversee the practice recall and referral systems to ensure continuity of patient care
• Assist in the presentation of treatment plans, supporting patients in understanding their proposed care and the associated financial investment
• Accurately process patient payments, establish payment plans, and complete daily production reporting
• Lead and supervise the reception team to ensure consistent, high-quality patient service and efficient front-desk operations
• Prepare, plan, and publish staff rosters for all support staff in advance, ensuring adequate coverage for all clinical sessions and reception requirements
• Serve as the primary clinic contact for all operational matters relating to Dental Members Australia (DMA)

About you

• Strong organisational skills and meticulous attention to financial accuracy
• Patient-centred approach and ability to proactively lead the reception team
• Ability to manage multiple administrative and financial processes simultaneously
• Experience with dental practice management software (Praktika preferred)
• Proficiency with Microsoft Office and cloud-based systems (OneDrive)
• Excellent communication and interpersonal skills
• Ability to work collaboratively with clinical and administrative team members
• Commitment to compliance with organisational policies, procedures, and legislative requirements

About us

Narre Warren Dental Care is a dental practice committed to providing comprehensive patient care and maintaining high standards of clinical excellence and operational efficiency.