Dental Practice Manager

Dental Practice Manager / TCO

Location: Marylebone, London
Hours: 2 days per week initially, with a view to full-time
Practice: NG Smiles
Experience: Previous dental practice management experience is essential

About NG Smiles

NG Smiles is a modern, growing private dental practice in Marylebone, offering general, cosmetic, Invisalign, restorative and implant dentistry. We pride ourselves on excellent clinical care, exceptional patient experience and a warm, professional environment.

We are looking for an experienced, enthusiastic and hands-on Dental Practice Manager to join our growing team.

This is a varied, patient-facing role combining Practice Management, Reception and Treatment Coordination (TCO).

The Role

You will work closely with the Principal Dentist and team to ensure the smooth running and continued growth of the practice.

Responsibilities will include:

• Overseeing the day-to-day running of the practice
• Managing and supporting the reception and clinical team
• Staff rotas, recruitment, training and performance management
• Reception and front-of-house duties
• Managing the diary, patient flow, calls, emails and enquiries
• Treatment coordination, including discussing treatment plans, fees and finance options
• Following up new patient enquiries and outstanding treatment plans
• Supporting patient retention and treatment conversion
• Managing patient feedback and complaints
• Supporting CQC compliance, governance and practice policies
• Monitoring practice performance, finances, stock and suppliers
• Leading team meetings and improving practice systems and processes

About You

Previous dental practice management experience is essential.

We are looking for someone who is:

• Experienced in private dental practice management
• Confident in a hands-on reception and TCO role
• Excellent with patients and communication
• Commercially aware and confident discussing treatment and fees
• Organised, proactive and able to take ownership
• Confident managing and motivating a team
• Knowledgeable about dental practice operations and CQC requirements
• Passionate about providing an exceptional patient experience

This is an exciting opportunity to join a growing private dental practice and play an important role in its continued development. The role will initially be 2 days per week, with the opportunity to progress to full-time.

How to Apply

Please email your CV to [email protected].

Previous dental practice management experience is essential.

Pay: £25,606.74-£44,583.10 per year

Work Location: In person