Dental Receptionist

About the role

Kellyville Family Dental is seeking a dedicated and professional Dental Receptionist to join our team on a full-time basis at our Kellyville Ridge NSW practice. As the first point of contact for our patients, you will play a vital role in creating a welcoming and efficient experience for everyone who walks through our doors. This position is essential to the smooth operation of our dental practice and directly contributes to patient satisfaction and business success.

What you'll be doing

• Greeting patients with a warm, professional demeanour and managing check-in procedures
• Scheduling and confirming appointments, ensuring optimal use of practitioner time
• Processing patient payments and maintaining accurate financial records
• Answering telephone enquiries and directing calls appropriately
• Maintaining patient confidentiality and adhering to privacy compliance requirements
• Updating and managing patient records and treatment history information
• Coordinating appointment reminders and follow-up communications
• Assisting with general administrative tasks and reception duties as required
• Supporting the clinical team with patient flow and scheduling efficiency
• Handling patient queries and concerns with professionalism and empathy

What we're looking for

• Previous experience working as a dental receptionist or in a similar healthcare reception role
• Excellent communication skills, both written and verbal, with a professional demeanour
• Strong organisational and time-management abilities to manage a busy reception area
• Proficiency with dental practice management software and general computer systems
• Ability to multitask effectively whilst maintaining attention to detail
• A genuine passion for patient care and creating positive patient experiences
• Understanding of dental terminology and practice procedures
• Strong interpersonal skills with the ability to work collaboratively as part of a team
• Reliability and professional commitment to maintaining confidentiality
• Customer service experience and the ability to remain calm under pressure
• Current knowledge of health and safety regulations within dental practices

What we offer

• A supportive and friendly team environment within a modern dental practice

• Competitive remuneration package reflecting your skills and experience

• Ongoing professional development and training opportunities

• Flexible working arrangements where possible to support work-life balance

• Career progression opportunities within the practice

About us

Kellyville Family Dental is a modern, patient-focused dental practice committed to providing exceptional oral healthcare to the Kellyville Ridge community. Our practice is built on the values of professionalism, integrity, and compassionate care. We believe in creating a welcoming environment where patients feel comfortable and well-cared for. Our experienced team of dental professionals is dedicated to delivering high-quality treatment and outstanding customer service, and we pride ourselves on building long-term relationships with our patients. We are passionate about advancing oral health and maintaining the highest standards of dental practice.

Apply now

If you are an enthusiastic and professional individual ready to join our team at Kellyville Family Dental, we would love to hear from you. Please submit your CV and a brief cover letter outlining your relevant experience and your passion for dental reception work. Join us and become part of a practice where your contribution truly makes a difference to our patients' experience.