Dental Receptionist

Overview

Join a dynamic healthcare team as a Dental Receptionist, where your energetic and organized approach will be the first point of contact for patients and visitors. In this vital role, you will manage patient scheduling, verify insurance, handle medical and dental records, and provide exceptional customer service. Your proactive attitude and attention to detail will ensure smooth office operations and a welcoming environment for all patients. This paid position offers an exciting opportunity to contribute to quality dental care while developing your administrative expertise in a fast-paced clinic setting.

Duties

• Greet patients warmly and efficiently manage front desk operations with excellent phone etiquette and multi-line phone system handling
• Schedule appointments accurately using dental practice management software such as Dentrix or Eaglesoft, ensuring optimal patient flow
• Verify insurance coverage, benefits, and eligibility through systems like Epic, Meditech, or Athenahealth, ensuring proper billing processes
• Collect payments, process medical collections, and review documentation for accuracy in compliance with HIPAA regulations
• Maintain and update patient records within Electronic Health Record (EHR) systems including eClinicalWorks and other EMR platforms
• Assist with insurance claims submission, follow-up on unpaid claims, and perform medical coding using CPT, ICD-9, ICD-10 codes for billing purposes
• Support clinic operations by managing medical records filing, documentation review, and ensuring confidentiality of health information

Qualifications

• Proven experience in a medical or dental office environment with strong knowledge of dental terminology and medical billing procedures
• Familiarity with dental practice management software such as Dentrix or Eaglesoft; experience with EMR systems like Epic or Meditech is highly desirable
• Knowledge of insurance verification processes, medical coding (CPT, ICD), and HIPAA compliance standards
• Excellent computer skills including proficiency in Microsoft Office applications and typing (10-key) skills for efficient data entry
• Strong organizational skills with the ability to handle multiple tasks simultaneously in a fast-paced setting
• Exceptional customer service skills paired with professional phone etiquette and effective communication abilities
• Bilingual abilities are a plus to serve diverse patient populations; clinic experience is preferred but not required
• Prior office management or administrative support experience in a healthcare setting is highly valued

This role offers an engaging environment where your enthusiasm for helping others makes a real difference. We are committed to supporting your professional growth through ongoing training opportunities while providing a positive workplace culture that values dedication, accuracy, and excellent service. Join us to be part of a team that prioritizes patient care excellence and operational efficiency!

Pay: $13.00 - $20.00 per hour

Work Location: In person