Dental Receptionist

About the role

This is a varied front-desk position where no two days are the same. You will be responsible for providing a warm and professional experience for our patients while supporting the smooth running of our busy practice.

Key responsibilities

• Welcoming and assisting patients with a friendly, professional approach
• Managing a busy reception desk, phones, emails and patient enquiries
• Scheduling and coordinating appointments across 5 surgeries
• Managing recalls, confirmations and cancellations
• Processing payments, health fund claims and general administrative tasks
• Coordinating treatment plans and assisting with patient follow-up
• Liaising closely with dentists, dental assistants and the wider clinical team
• Maintaining accurate patient records and practice administration
• Helping ensure the practice runs efficiently throughout the day

About you

• Has previous dental reception experience
• Is comfortable working in a busy, high-volume practice
• Can multitask and remain calm under pressure
• Has excellent communication and customer service skills
• Is organised, reliable and takes pride in their work
• Has strong attention to detail
• Works well as part of a team
• Is confident with dental terminology, treatment plans and health fund processes
• Understands the importance of patient confidentiality and professionalism

About us

Lucas Dental Care is a well-established and highly respected dental practice that has been serving the Glen Iris community for over 20 years. We are committed to providing the highest quality of dental care and customer service, and we pride ourselves on our friendly, patient-focused approach. Our modern, well-equipped practice is equipped with the latest technology, and we are dedicated to continuous improvement and innovation in the dental field.

Benefits

• Full-time position – 5 days per week
• A supportive and friendly team environment
• A dynamic 5-chair, fast-paced practice
• Opportunity to develop your dental knowledge and skills
• A varied role with plenty of patient interaction
• The opportunity to become an integral part of a growing practice