Dental Receptionist

About the Role

We are looking for a friendly, organised and reliable Receptionist to join our busy practice in Glasgow's East End.

Tollcross Dental Care provides NHS, Private and cosmetic Dental treatments and our reception team plays an important role in creating a professional, welcoming and supportive experience for every patient who visits us.

This is a varied reception and administrative role and the successful candidate will be confident communicating with patients, clinicians and colleagues, while being highly organised and comfortable managing multiple administrative processes.

Key aspects of the role will be managing general reception duties, appointment management and patient enquiries across the practice.

We are looking for someone who takes pride in providing excellent patient care, has strong attention to detail and enjoys working as part of a busy, collaborative team.

Key Responsibilities

Reception & Patient Care

• Welcoming patients and providing a friendly, professional reception service.
• Creating a warm and reassuring experience for patients attending for Dental appointments
• Answering telephone calls and responding to patient enquiries.
• Communicating professionally and sensitively with patients, clinicians and colleagues.
• Booking, cancelling and rearranging appointments.
• Managing enquiries relating to NHS and Private dental services
• Supporting the smooth day-to-day running of the practice and reception area.

General Practice Administration

• Maintaining accurate and confidential patient records.
• Carrying out general administrative and reception duties.
• Managing multiple tasks and deadlines within a busy clinical environment.
• Supporting clinicians and the wider practice team with administrative requirements.
• Ensuring patients receive clear and professional communication throughout their journey.
• Contributing to the efficient and organised running of the practice.

Essential Skills & Experience

The successful candidate will have:

• Previous experience in a dental, orthodontic, medical, healthcare or reception environment.
• Excellent communication and interpersonal skills.
• Confidence communicating with patients and healthcare professionals.
• Strong organisational and time management skills.
• Excellent attention to detail and accuracy.
• Experience managing paperwork, deadlines and multiple administrative tasks.
• Confidence using computer systems and maintaining accurate records.
• A professional, approachable and caring manner.
• The ability to work independently and effectively as part of a team.
• Computer Literacy

Desirable Experience

Experience in any of the following would be advantageous:

• NHS prior approval processes
• Dental or orthodontic administration
• Working within a specialist dental or orthodontic practice

Training will be provided where required for the right candidate.

About You

We are looking for someone who is organised, dependable and patient focused, with the ability to remain calm and professional in a busy practice environment.

You will be comfortable balancing detailed administrative responsibilities with providing a warm and welcoming experience for patients.

Attention to detail is particularly important, especially when managing orthodontic prior approval paperwork, maintaining patient records and ensuring information is complete and accurate.

You should also be confident discussing appointments and general enquiries across our orthodontic and facial aesthetics services, while knowing when to refer clinical or treatment specific questions to the appropriate member of the team.

Most importantly, you will enjoy working collaboratively and understand the importance of teamwork, communication and excellent patient care.

Why Join Tollcross Dental Care?

You will be joining an established practice offering both NHS and Private services, working alongside an experienced and supportive clinical and administrative team.

This is an opportunity to develop your experience within a varied clinical environment where no two days are necessarily the same.

We pride ourselves on providing a professional yet welcoming environment and ensuring every patient feels informed, comfortable and well cared for throughout their experience with us.

How to Apply

If you are an organised and enthusiastic receptionist who takes pride in providing excellent patient care and enjoys working within a busy, varied and supportive practice, we would love to hear from you.

Please submit your CV and a short covering message outlining your relevant experience and why you would be suited to the role.

Pay: £13.00-£17.00 per hour

Benefits:

• On-site parking

Work Location: In person