Dental Receptionist

Job Overview

Join our dynamic healthcare team as a Dental Receptionist, where your energetic and welcoming demeanor will set the tone for an exceptional patient experience. In this vital role, you will serve as the first point of contact for patients, providing outstanding customer service while managing a variety of administrative and clinical support tasks. Your expertise in medical billing, insurance processing, and electronic health record management will ensure smooth clinic operations and uphold the highest standards of confidentiality and professionalism. This paid position offers an exciting opportunity to be part of a compassionate team dedicated to improving patient care through efficient office management.

Duties

• Greet patients warmly and assist with check-in and check-out procedures using EMR (Electronic Medical Records) systems such as Epic, Meditech, or eClinicalWorks
• Schedule appointments accurately utilizing dental clinic scheduling software and coordinate with clinical staff to optimize daily workflows
• Verify patient insurance coverage, process payments, and handle medical collections with attention to detail and accuracy
• Manage patient records by reviewing documentation, updating medical histories, and ensuring compliance with HIPAA and clinical confidentiality policies
• Assist with medical coding including CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding for billing purposes
• Answer multi-line phone systems professionally, providing clear communication and appointment reminders while maintaining excellent phone etiquette
• Support administrative tasks such as filing, data entry, typing reports, and managing electronic health records (EHR) systems like Athenahealth or Health Information Management platforms

Experience

• Prior clinic or dental office experience is highly preferred, demonstrating familiarity with medical office procedures and patient service standards
• Proven skills in medical billing, coding (ICD-10/ICD-9), and insurance claims processing within healthcare environments
• Strong computer skills including proficiency in Microsoft Office Suite, EMR/EHR management software, and electronic health records systems like Epic or Meditech
• Experience working with health insurance providers such as Medicare or private insurers to facilitate claims submission and follow-up
• Bilingual abilities are a plus to effectively communicate with diverse patient populations
• Demonstrated ability to handle administrative support tasks efficiently while maintaining accuracy in documentation review and health information management
• Excellent customer service skills combined with clerical experience in a fast-paced medical or dental setting

Join us in delivering exceptional patient care through organized office management, compassionate service, and technical expertise. Your dedication will help create a welcoming environment where patients feel valued and cared for every step of their dental journey.

Pay: $21.50 - $24.00 per hour

Expected hours: 30.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Disability insurance
• Employee discount
• Free parking
• Happy hour
• Paid sick time
• Paid time off
• Parental leave
• Retirement plan

Work Location: In person