Dental Receptionist

About Legradi Dental: Legradi Dental (located at Pell City Dental) is a patient-centered private practice committed to providing high quality dental care in a friendly and welcoming atmosphere. We take pride in our team’s dedication to patient education, comfort, and ongoing professional development. We are looking for a personable, detail-oriented Dental Receptionist to join our front office team.

Position Overview: As one of our Dental Receptionists, you will be the primary point of contact for patients, responsible for delivering excellent customer service and ensuring smooth day-to-day operations. You will coordinate appointment scheduling, manage patient records, handle payments, and support clinical staff with administrative tasks.

Key Responsibilities:

1. Patient Reception & Communication

• Greet patients upon arrival, check them in, collect payments, and answer any questions.
• Handle incoming phone calls, emails, and text messages; provide helpful information and refer complex inquiries to appropriate staff.

2. Scheduling & Calendar Management

• Schedule appointments accurately and efficiently to maximize the hygienist's schedules while respecting patient preferences.
• Manage cancellations, reschedule requests, and appointment confirmations.
• Collaborate with clinical staff to coordinate procedures requiring multiple appointments.

3. Billing & Insurance Coordination

• Collect and process payments, co-pays, and balances.
• Verify insurance benefits, obtain pre-authorizations as needed, and file insurance claims.
• Track outstanding balances and follow up with patients on payment plans or questions.

4. Patient Records & Data Entry

• Maintain and update digital patient records, ensuring accuracy and confidentiality (HIPAA compliance).
• Gather and organize patient documentation such as new patient forms and medical histories.

5. Office Administrative Support

• Maintain office supplies and inventory for the front desk.
• Assist with monthly and quarterly reports as requested.
• Support the clinical team with administrative tasks, including patient reminders and recall appointments.

Qualifications & Skills:

1. Required

• Experience working in a dental office setting.
• High school diploma or equivalent.
• Strong organizational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Proficiency in basic computer applications.

2. Preferred Criteria

• Prior experience in a dental or healthcare setting.
• Knowledge of dental terminology, procedures, and insurance processes.
• Experience with Open Dental software

Hourly Pay & Benefits:
Hourly Rate: $18-20 per hour (commensurate with experience).

• Paid time off (vacation and sick leave).
• Paid holidays.
• Employee dental benefits and employer funded group life insurance policy
• Quarterly staff bonus

Expectations & Work Environment:

• Work Hours: Full-time position, Monday–Thursday 7:50 AM-5 PM
• Professionalism: Maintaining a positive attitude and polished demeanor when interacting with both patients and team members.
• Team Collaboration: Working collaboratively with dentists, hygienists, and other office staff to provide a seamless patient experience.

How to Apply: Interested candidates are encouraged to send their resume and a brief cover letter to [email protected] with the subject line “Dental Receptionist Job". You may also drop off your resume in person during regular business hours. Legradi Dental / Pell City Dental is an Equal Opportunity Employer. We encourage applicants from all backgrounds to apply. We look forward to welcoming a new team member who is eager to grow with us and support our mission of exceptional dental care in Pell City, Alabama!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Employee discount
• Flextime
• Life insurance
• Paid time off

Experience:

• Dental receptionist: 1 year (Required)

Ability to Commute:

• Pell City, AL 35125 (Required)

Work Location: In person