Dental Receptionist

JOB TITLE: DENTAL RECEPTIONIST

REPORTS TO: DENTAL OFFICE MANAGER

TYPE: FULL TIME

JOB SUMMARY / OVERVIEW:

Provides assistance to the dental staff in provision of dental care and helps establish a friendly atmosphere for patients.

PRIMARY DUTIES:

Every effort has been made to include all duties; however, the omission of a specific statement of duties does not exclude the duty from the position if the work is similar, related or is a logical assignment of the position.

• Retrieve voice mail messages prior to the morning meeting to acquire patient confirmations.
• Answer the phone in a pleasant and courteous manner.
• Greet patients as soon as they enter the office.
• Confirm patient’s current contact information.
• Confirm insurance information.
• Transfer calls to the appropriate personnel when necessary.
• Handle correspondence, as needed, for the dentist.
• Send correspondence, as needed, to patients.
• Schedule dental appointments.
• Confirm patients’ appointments one day in advance.
• Respond courteously and knowledgeably to inquiries from patients, dental staff and other staff.
• Ensure messages are handled in a precise manner.
• Notify clinical staff of schedule changes as they occur.
• Enter communication with patient in appropriate portion of patient’s chart.
• Retrieve voice mail messages throughout the day to ensure messages are recorded and followed up.
• Ensure that the all schedules are full and cancellations are filled immediately.
• Maintain an ASAP list to fill vacancies on the schedule for dentist and hygienist.
• Enter all data from patient registration packet in chart and scan.
• Update all patient forms yearly
• Send referrals and x-rays to dental offices upon request.

EDUCATION / QUALIFICATIONS:

• High school diploma or GED.

EXPERIENCE / KNOWLEDGE / SKILLS:

• Prefer one year experience in a dental office.
• Demonstrate attention to detail.
• Proficient computer and data entry skills.
• Ability to speak, read, write and comprehend instructions in English.
• Excellent customer service skills.
• Ability to interact with others in a positive manner.

EOE

Job Type: Full-time

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person