Dental Receptionist

Dental Receptionist – (North Willoughby)

Quay Dental is a modern and newly established dental practice located in North Willoughby. We pride ourselves on delivering an exceptional patient experience in a welcoming and professional environment. We are currently seeking an experienced, self-motivated, and dedicated Dental Receptionist to join our friendly team, on full time/part-time basis.

About the Role

As the first point of contact for our patients, you will play a key role in creating a warm and professional impression of our practice. You will be responsible for managing reception duties, ensuring smooth day-to-day operations, and supporting our dental team where required.

Key Responsibilities:

• Greet and welcome patients, providing excellent customer service and care.
• Manage phone calls, emails, and appointment bookings using practice management software.
• Process payments, health fund claims (HICAPS), and maintain accurate patient records.
• Coordinate patient recalls and follow-up appointments.
• Ensure reception and waiting areas are kept professional and tidy.
• Support dentists and manage clinical staff
• Assist with dental assisting duties if required (training provided if necessary).
• Maintain confidentiality and comply with all dental practice policies and procedures.

About You

The ideal candidate will be professional, reliable, and able to balance front desk responsibilities with patient care. We are looking for someone who thrives in a busy environment, demonstrates initiative, and works well both independently and as part of a team.

Essential Skills & Attributes:

• Previous experience as a dental receptionist (preferred) or in a healthcare reception role.
• Excellent verbal and written communication skills with a professional phone manner.
• Strong computer literacy and experience with dental or medical software (Exact experience highly regarded).
• Ability to multitask, follow instructions, and prioritise effectively.
• A proactive, self-motivated approach with a strong eye for detail.
• A friendly, empathetic personality with a genuine interest in patient care.
• Flexibility to assist with basic dental assisting duties if required.

Why Join Us?

• Join a supportive and collaborative team that values patient care and staff wellbeing.
• Ongoing opportunities for professional development and growth.
• Be part of a practice that combines the latest technology with personalised care.

Expected Start Date: Immediate

If you believe you are the right fit for our team, we would love to hear from you.
Please forward your resume and cover letter to: [email protected]

Job Types: Full-time, Part-time

Pay: $30.00 – $35.00 per hour

Experience:

• Medical /Dental receptionist: 2 years (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person