Dental Receptionist

Job Overview

We are looking for an organized, dependable Dental Front Desk Coordinator with strong dental billing and insurance knowledge and working experience with CareStack. You will welcome patients, coordinate appointments, process claims and payments, and maintain accurate records while helping the clinical team keep the day running smoothly.

Key responsibilities

• Greet patients, manage check-in and check-out, answer calls and inquiries, and provide clear, courteous assistance.

• Schedule and confirm appointments, manage cancellations and recall follow-ups, and coordinate the schedule with the clinical team.

• Maintain accurate patient demographics, insurance information, forms, communication notes, and account records.

• Verify insurance eligibility and benefits, including deductibles, annual maximums, coverage percentages, frequency limits, waiting periods, and provider network status.

• Enter and update insurance plans and benefit details in CareStack; coordinate benefits when patients have multiple plans.

• Prepare, submit, and track insurance claims using clinician-approved procedure codes and supporting documentation; coordinate required attachments and predeterminations.

• Follow up on pending, rejected, denied, or underpaid claims; resolve administrative errors and coordinate corrections or appeals with the team.

• Review explanations of benefits and electronic remittance advice; accurately post insurance payments and approved contractual adjustments.

• Prepare patient cost estimates and explain estimated insurance benefits, expected patient portions, and clinic payment policies clearly.

• Collect and post patient payments, issue receipts, reconcile daily collections, and escalate discrepancies for review.

• Monitor accounts receivable and aging reports, follow up on outstanding balances, and document collection activity professionally.

• Use CareStack for scheduling, patient and insurance records, account ledgers, claims tracking, payment posting, and relevant reports.

• Communicate scheduling, billing, and insurance updates to patients and the team; protect confidential patient and financial information.

Qualifications

• Previous dental front desk experience with hands-on billing, insurance verification, claims processing, and payment posting.

• Working knowledge of CareStack and the ability to maintain accurate, complete records in the system.

• Understanding of dental insurance, PPO fee schedules, coordination of benefits, dental terminology, and CDT procedure codes.

• Ability to interpret EOBs and ERAs, investigate account discrepancies, and follow claims and balances through to resolution.

• Strong communication, customer service, organization, attention to detail, and reliable follow-through.

• Ability to prioritize tasks, handle sensitive billing conversations respectfully, and work well with the clinical team.

Pay: $28.00 - $30.00 per hour

Expected hours: 32.0 per week

Work Location: In person