Dental Receptionist

Dental Front Desk Manager / Insurance Coordinator

True Star Dental Implants – Scarsdale, NY

Location: 1075 Central Park Avenue, Suite 402, Scarsdale, NY 10583
Job Type: Full-Time
Work Location: In Person
Compensation: Competitive, based on experience

About Us

True Star Dental Implants is a modern, patient-focused dental implant practice located in Scarsdale, NY. We specialize in dental implants and advanced restorative dentistry, providing personalized treatment and an exceptional patient experience.

We are seeking an experienced, organized, and patient-focused Dental Front Desk Manager / Insurance Coordinator to oversee front office operations, coordinate insurance benefits, manage patient scheduling, and support treatment acceptance.Third party financing knowledge is a plus.

The ideal candidate is a proactive professional with strong dental insurance knowledge, excellent communication skills, and the ability to manage multiple responsibilities.

Key Responsibilities

Front Desk & Office Management

• Oversee daily front desk operations and ensure a professional, welcoming patient experience.
• Manage patient scheduling, appointment confirmations, cancellations, and follow-ups.
• Coordinate patient consultations, treatment appointments, and surgical scheduling.
• Maintain accurate patient records and documentation.
• Manage incoming calls, emails, and patient inquiries promptly and professionally.
• Monitor daily schedules to maximize appointment utilization and minimize cancellations.
• Coordinate with doctors, clinical staff, and management to ensure smooth office operations.

Dental Insurance Coordination

• Verify dental insurance eligibility, benefits, coverage limitations, and patient responsibilities.
• Obtain insurance breakdowns and communicate coverage clearly to patients.
• Submit and track dental insurance claims, including supporting documentation.
• Handle insurance preauthorizations, predeterminations, claim denials, and appeals.
• Follow up on outstanding claims and insurance accounts receivable.
• Understand insurance coverage related to dental implants, extractions, bone grafting, prosthetics, and restorative procedures.
• Coordinate with patients regarding out-of-pocket expenses and insurance reimbursements.

Treatment & Financial Coordination

• Present treatment plans and explain financial arrangements to patients.
• Assist patients in understanding treatment costs, insurance benefits, and available financing options.
• Follow up with patients who have not scheduled recommended treatment.
• Coordinate payment collection, patient balances, and financing applications.
• Support treatment acceptance and ensure a smooth transition from consultation to scheduled care.

Patient Experience & Practice Growth

• Build positive, long-term relationships with patients.
• Follow up with new patient inquiries and consultation leads.
• Maintain a high standard of customer service and professionalism.
• Support patient retention, referrals, and practice growth.
• Ensure patient confidentiality and compliance with HIPAA regulations.

Qualifications

Required:

• Minimum 3 years of dental front desk, insurance coordination, or dental office management experience.
• Strong understanding of dental insurance verification, claims processing, and billing.
• Experience with dental practice management software.
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and problem-solving abilities.
• Professional appearance and patient-centered attitude.
• Ability to work independently and take ownership of front office responsibilities.

Preferred:

• Experience in dental implant, oral surgery, prosthodontic, or restorative dental practices.
• Familiarity with dental procedure codes (CDT), insurance predeterminations, and claims appeals.
• Experience presenting high-value treatment plans and coordinating patient financing.
• Experience with dental accounts receivable and insurance collections.
• Prior dental office supervisory or management experience.
• Bilingual communication skills are a plus.

What We Offer

• Competitive compensation based on qualifications and experience.
• Opportunity to grow with a developing specialty dental practice.
• Modern, professional working environment.
• Supportive and collaborative team.
• Opportunity to take a leadership role in front office operations.

How to Apply

Please submit your resume through Indeed, highlighting your experience in dental insurance coordination, front desk management, and treatment coordination.

True Star Dental Implants
1075 Central Park Avenue, Suite 402
Scarsdale, NY 10583

Email: [email protected]

We look forward to welcoming a motivated professional to our team.

Pay: $29.00 - $33.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Work Location: In person