Dental Receptionist – Full Time

Job Overview
We’re looking for a highly organised, proactive, and patient-focused Dental Receptionist to join our growing team across our two practices in Ipswich and Colchester.

This is not your average reception role. You’ll be the frontline of two high-performing dental practices — helping manage patient experience, keeping the diary optimised, and supporting our clinical and admin teams behind the scenes.

Responsibilities

• Greet patients warmly and professionally — in-person and over the phone
• Manage appointment bookings, cancellations, and diary optimisation across multiple clinicians
• Ensure smooth check-in/check-out processes, collecting details and payments where required
• Handle new enquiries using workflows (training provided)

Back Office / Admin Support

• Confirm and follow up appointments (SMS/email/phone)
• Update Dentally system with accurate patient notes and statuses
• Coordinate between clinical, TCO, and admin teams
• Track daily KPIs (e.g. courtesy calls, whitespace, treatment plan acceptance)
• Prepare treatment-related documents, printouts, and finance forms

Workflow & Efficiency

• Follow daily checklists and protocols with attention to detail
• Identify and flag unbooked diary gaps or upcoming patient needs
• Work closely with our Admin Lead and Enquiry Coordinator to maintain high standards

Experience

• At least 1 year of dental or medical reception experience
• Excellent communication skills — phone and face-to-face
• Strong command of English (spoken and written)
• Confidence using practice software (we use Dentally — training provided)
• A calm, professional manner and ability to multitask under pressure

Preferred (but not essential):

• Experience with Dentally, Google Sheets, or CRM tools
• Knowledge of dental treatments (NHS & private)
• Familiarity with KPIs or daily reporting processes

If you are passionate about contributing to a team that prioritises patient care and satisfaction, we encourage you to apply for this exciting opportunity as a Dental Receptionist.

Job Types: Full-time, Permanent

Pay: £26,000.00-£28,000.00 per year

Benefits:

• Company pension

Work Location: In person