Dental Receptionist/Assistant – Immediate Start

Dental Receptionist / Dental Assistant

Join a team where quality, respect and great patient care come first.

Lillybrook Dental Surgery is a well-established dental practice in Kallangur with a loyal and growing patient base.

We are a close-knit, professional team who care about doing things well — from the way we welcome our patients to the quality of care we provide. We value kindness, respect, reliability, teamwork and taking pride in our work.

We are looking for a Dental Receptionist / Dental Assistant to join our team in this varied role, supporting both our patients at the front desk and our clinical team when required.

About the role

This is a hands-on, varied position where you will play an important part in keeping the practice running smoothly and ensuring our patients have a positive experience.

Your responsibilities will include:

• Welcoming patients and providing warm, professional customer service
• Managing phone calls, emails, enquiries and appointment scheduling
• Processing HICAPS payments and managing patient accounts accurately
• Providing chairside assistance when required
• Maintaining high standards of sterilisation and infection control
• Managing stock levels and ordering supplies
• Supporting practice marketing initiatives, both internal and external
• Helping with the day-to-day organisation and smooth running of the practice
• Working collaboratively with the wider team to provide high-quality patient care

About you

We are looking for someone who is reliable, trustworthy and takes genuine pride in their work.

You will be someone who:

• Cares about providing an excellent patient experience
• Is warm, respectful and professional with patients and colleagues
• Can be relied upon to follow through and take responsibility
• Has a strong attention to detail and cares about doing things properly
• Is organised and able to manage competing priorities in a busy environment
• Takes initiative and looks for ways to help rather than waiting to be asked
• Has a positive attitude and is willing to learn
• Is comfortable receiving feedback and continually improving
• Treats people with respect and contributes positively to the team
• Remains calm and composed when things get busy
• Understands the importance of confidentiality, accuracy and professional standards

Previous reception, customer service or dental experience is highly regarded. Experience in dental assisting and familiarity with practice management systems will be an advantage, but is not essential.

We don't expect you to know everything from day one. What matters to us is your attitude, your willingness to learn and the way you treat people.

Why join us?

We believe that a great practice starts with a great team.

You'll be joining a supportive workplace where people are expected to work together, communicate respectfully and take pride in what they do. We want our team members to develop their skills, learn from each other and feel proud of the work they contribute.

If you are looking for a role where you can make a genuine difference to patients, develop your skills and be part of a respectful and supportive team, we'd love to hear from you.

Apply now with your resume and a short cover letter telling us why you think you'd be a great fit for our team.