Dental Schedule Coordinator

Job Overview

We are seeking a dynamic and detail-oriented Dental Schedule Coordinator to join our vibrant dental team. In this role, you will be the central hub for managing patient appointments, coordinating schedules, and ensuring seamless communication between patients and clinical staff. Your energetic approach will help foster a positive patient experience while maintaining efficient office operations. The ideal candidate is highly organized, tech-savvy, and passionate about delivering exceptional customer service in a fast-paced dental environment.

Responsibilities

• Manage and coordinate daily patient appointment schedules using electronic health record (EHR) systems such as Epic, Meditech, or eClinicalWorks to optimize clinic flow.
• Confirm patient appointments via phone, email, or electronic messaging platforms, demonstrating excellent phone etiquette and communication skills.
• Review and update patient records for accuracy, including documentation review of care plans, medical history, and insurance information while adhering to HIPAA confidentiality policies.
• Assist patients with insurance verification, pre-authorizations, and billing inquiries related to health insurance coverage like Medicare or other payers.
• Handle medical collection processes efficiently by following proper documentation procedures and ensuring compliance with healthcare regulations.
• Support front desk operations by managing patient check-in/out processes, filing medical records, and maintaining clinic administrative support tasks.
• Collaborate with clinical staff to coordinate care plans and ensure timely scheduling of follow-up appointments or procedures involving CPT coding, ICD-9/10 coding for billing accuracy.

Requirements

• Proven experience in a medical or dental office setting with strong knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth, or similar platforms.
• Familiarity with medical billing, coding (ICD-10/ICD-9), CPT coding, and healthcare documentation review processes.
• Excellent computer skills including proficiency in Microsoft Office Suite and electronic health records management.
• Strong understanding of HIPAA regulations and clinical confidentiality policies to safeguard patient information.
• Exceptional customer service skills with the ability to communicate effectively via phone and in person while maintaining professionalism and courtesy.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Previous clinic experience with medical administrative support, front desk duties, or medical scheduling is preferred.
• Ability to multitask efficiently while maintaining attention to detail in a fast-paced environment.
• Strong organizational skills with experience in filing, 10 key typing, and health information management.

Join our team as a Dental Schedule Coordinator and be part of a dedicated healthcare environment where your organizational talents make a real difference! We value energetic professionals committed to delivering outstanding patient service while supporting our clinic’s smooth daily operations.

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Parental leave

Work Location: In person