Dental Scheduling Coordinator

****Before you apply, it is mandatory to have experience working with British/UK clinics or dental practices.****

****Before you apply: Candidates must live in Lahore or Islamabad and able to work Full Time on any US timezone (CST, EST, PST, MST)*****

Who We Are

EDGE is building a bridge between Top Global Talent and the US Healthcare & Insurance Industry. We are on a mission to create a borderless network of exceptional talent with people at the center of everything we do. See our values and more on onedge.co.

Role Overview

We are looking for a highly organized, professional Scheduling Coordinator to serve as the primary voice of a busy faculty dental practice. Operating as a critical liaison between patients, faculty providers, and the wider university health network, this role supports patient access and clinic efficiency by managing appointments, provider calendars, and daily front-office workflows.

The ideal candidate possesses warm, clear communication, a strong foundation in dental scheduling (specifically balancing patient urgency with faculty teaching/research commitments), and the ability to thrive in a high-volume, desk-based environment with continuous headset and computer use.

Key Responsibilities

• High-Volume Call Management: Answer multi-line calls with professionalism and empathy, fielding questions on services, hours, fees, policies, and parking.
• Clinical Triage: Identify urgent dental needs (e.g., pain, infection, broken restorations) and triage emergency calls to the clinical team or on-call dentist per protocol.
• Message Routing: Escalate complex patient concerns or workflow disruptions to the Front Office Supervisor and clearly document all interactions in the practice management system.
• Chart Management: Create and update electronic dental charts, ensuring accurate procedure sequencing and attaching necessary documents (x-rays, referrals, outside records) in strict compliance with HIPAA standards.
• Pre-Appointment Readiness: Confirm all required documents and forms are completed prior to the visit and that patients receive clear preparation instructions.
• Benefits Verification: Collect preliminary dental and medical insurance details by phone, understanding PPO and DHMO plan types, dual coverage rules, frequency limitations, and waiting periods.

Requirements

• Experience & Voice: Must have proven experience in a high-volume dental or medical front-office setting. Must be able to work directly from Edge Campus.
• Technical Proficiency: Strong familiarity with dental practice management systems (e.g., Dentrix Enterprise, CloudStack, Open Dental) and communication platforms (Slack, Teams).
• Core Knowledge: Thorough understanding of common dental terminology, CDT codes, procedure durations, and dental insurance basics (EOBs, copays, maximums).
• Soft Skills: Exceptional active listening, empathy, and emotional intelligence to navigate sensitive interactions. Must demonstrate composure under sustained call volume, strong attention to detail, and sound judgment in clinical triage.
• Compliance: Strict adherence to HIPAA guidelines, organizational privacy policies, and discretion with confidential data.

Our Hiring Process

1. Application Review: Submit your application and resume. Our team carefully evaluates all candidates to ensure a good fit.
2. Edge Interview: You'll be invited to connect with a representative from Edge to present a detailed and tailored fit to your profile.
3. Client Interviews: Successful candidates finish an onboarding & training phase and are placed in client interviews to showcase their skills and align with specific client needs.
4. Final Selection: Once a good match is made, you’ll join the Edge Global Talent Community, ready to make an impact in the world of healthcare.

Talent Boilerplate

At Edge, we’re on a mission to create a world where geographic borders are no longer a barrier for people to obtain full-time employment and fair wages. That’s why we’ve created a global hiring network that seamlessly connects exceptional talent from all over the world with businesses in North America that most need to fill positions. The Edge Talent Network is a community of like-minded professionals through which you can unlock your potential, showcase your skills, and earn what you’re worth.

Equal Opportunity Employer Statement

Edge is proud to be an equal-opportunity employer. We are committed to fostering a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other legally protected basis.

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