Dentist

Job Summary

The Dental Manager will be responsible for managing the overall clinical and administrative operations of the clinic, ensuring high standards of patient care, efficient team management, adherence to NABH protocols, and achievement of operational and business targets.

The ideal candidate should have a dental background, a management mindset, leadership qualities, and the ability to coordinate effectively with doctors, staff, patients, and the clinic’s management.

Key Responsibilities

1. Clinical Operations Management

• Supervise and coordinate daily clinical activities across all dental departments.
• Ensure smooth patient flow, appointment scheduling, and efficient utilization of dental chairs.
• Coordinate with dentists and specialists to ensure timely and effective patient care.
• Monitor treatment plans, patient follow-ups, and treatment completion rates.
• Ensure proper maintenance of dental equipment, instruments, and clinical facilities.

2. Team Management and Leadership

• Manage and coordinate dentists, dental assistants, receptionists, telecallers, and support staff.
• Monitor staff attendance, punctuality, productivity, and performance.
• Prepare duty rosters and coordinate leave management.
• Conduct regular team meetings and performance reviews.
• Support recruitment, onboarding, training, and staff development.

3. NABH and Quality Management

• Ensure compliance with applicable NABH standards and clinic protocols.
• Monitor infection control, sterilization, biomedical waste management, and patient safety procedures.
• Maintain clinical documentation, consent forms, registers, and quality records.
• Coordinate internal audits, corrective actions, and quality improvement activities.

4. Patient Experience and Relationship Management

• Ensure a professional and patient-friendly experience throughout the treatment journey.
• Handle patient complaints, feedback, and service-related concerns.
• Monitor patient satisfaction, appointment adherence, and follow-up systems.
• Coordinate with the patient counselling and telecalling team to improve treatment acceptance and completion.

5. Business Development and Performance Monitoring

• Monitor daily patient footfall, consultations, treatment conversions, and revenue performance.
• Coordinate with the marketing team to manage leads and improve appointment conversion.
• Track department-wise performance and prepare daily, weekly, and monthly reports.
• Identify opportunities to improve clinic productivity, patient retention, and operational efficiency.
• Help implement systems to support sustainable clinic growth.

6. Administrative and Financial Coordination

• Monitor consumables, dental materials, inventory, and purchase requirements.
• Coordinate with accounts and administration for billing, collections, and expense tracking.
• Reduce wastage and improve resource utilization.
• Maintain accurate operational reports and escalate important issues to management.

Required Skills and Competencies

• BDS/MDS qualification with a strong understanding of dental clinic operations.
• Excellent leadership, communication, and interpersonal skills.
• Good team management and problem-solving abilities.
• Understanding of patient counselling and dental treatment workflows.
• Familiarity with NABH quality standards and infection control protocols.
• Basic knowledge of Excel, reporting, clinic management software, and performance metrics.
• Ability to manage multiple departments and make timely operational decisions.
• Business-oriented mindset with a strong focus on patient satisfaction and service quality.

Key Performance Indicators (KPIs)

Performance will be evaluated using measurable indicators such as:

• Patient satisfaction and complaint resolution.
• Appointment utilization and waiting time.
• Treatment plan follow-up and completion rates.
• Team productivity and attendance.
• Compliance with NABH protocols and audit findings.
• Inventory control and reduction of material wastage.
• Patient lead conversion and revenue performance.
• Accuracy and timeliness of daily and monthly reports.

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Internet reimbursement
• Leave encashment

Work Location: In person