Department Coordinator

Position: Department Coordinator
Department: Administration / Operations
Reports To: Department Head / Operations Manager
Location: Malappuram / Thrissur

1. Job Purpose

The Department Coordinator is responsible for coordinating the day-to-day administrative and operational activities of the assigned department. The role ensures smooth communication between staff, doctors, management, patients, and other departments while maintaining proper documentation and departmental standards.

2. Key Responsibilities

Department Coordination

• Coordinate the daily activities of the assigned department.
• Ensure smooth workflow and effective utilization of staff and resources.
• Coordinate with doctors, nurses, administrative staff, and other departments.
• Monitor departmental requirements and report issues to the concerned authority.
• Support the department in implementing hospital policies and procedures.

Staff Coordination

• Maintain staff duty schedules, attendance, and leave records.
• Coordinate staff deployment according to departmental requirements.
• Communicate instructions, updates, and departmental notices to staff.
• Monitor staff discipline, punctuality, grooming, and professional conduct.
• Identify staffing or operational issues and escalate them appropriately.

Administrative Responsibilities

• Maintain departmental files, registers, reports, and records.
• Prepare daily, weekly, and monthly departmental reports as required.
• Coordinate meetings and maintain meeting records/minutes.
• Monitor office supplies, equipment, and other departmental requirements.
• Follow up on pending administrative tasks and ensure timely completion.

Patient & Service Coordination

• Support smooth patient flow and departmental services.
• Coordinate with concerned teams to resolve patient-related operational issues.
• Ensure proper communication and coordination for patient services.
• Handle basic queries professionally and direct complex concerns to the appropriate authority.

Quality & Compliance

• Ensure compliance with hospital policies, SOPs, and departmental protocols.
• Support quality improvement and audit activities.
• Maintain confidentiality of patient and organizational information.
• Report incidents, complaints, and operational concerns to management.
• Assist in maintaining cleanliness, safety, infection-control, and professional standards within the department.

3. Key Skills

• Good communication and interpersonal skills
• Strong coordination and organizational skills
• Leadership and team-management ability
• Problem-solving skills
• Time-management skills
• Basic computer and MS Office knowledge
• Documentation and reporting skills
• Ability to work under pressure
• Professional and patient-friendly attitude

4. Qualification

• Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or a related field.
• Relevant healthcare/hospital experience will be an advantage.

5. Experience

• 1–3 years of relevant experience in hospital administration, healthcare operations, or departmental coordination is preferred.

Benefits:

• Cell phone reimbursement

Work Location: In person