Department Lead

Job Summary:

As a Lead at Refreshed Tech, you will play a critical role in our mission to refurbish and revitalize electronic devices. You will lead a team of associates, overseeing the refurbishing process, ensuring the highest quality standards, and contributing to our commitment to sustainability.

Essential Duties, Functions and Responsibilities:

Leadership:

• Lead and mentor a team of associates, providing guidance, training, and support.
• Delegate tasks effectively to ensure smooth workflow and efficient operations.
• Foster a positive and collaborative work environment to maximize team performance.

Quality Control:

• Maintain and enforce strict quality control standards to ensure refurbished devices meet or exceed industry benchmarks.
• Conduct regular inspections and quality audits on refurbished products.
• Identify and resolve technical issues and defects promptly.

Expertise:

• Stay up-to-date with the latest technology trends and repair techniques.
• Troubleshoot and repair a wide range of electronic devices, including laptops, smartphones, tablets, and more.
• Provide technical guidance and assistance to team members as needed.

Inventory Management:

• Monitor and manage inventory levels of refurbished products and spare parts.
• Coordinate with procurement and logistics teams to ensure a steady supply of necessary components.
• Track and report on inventory turnover and product availability.

Process Improvement:

• Continuously evaluate and improve refurbishing processes for efficiency and cost-effectiveness.
• Collaborate with cross-functional teams to implement best practices and enhance productivity.

Reporting and Documentation:

• Maintain detailed records of refurbishing activities, including repair logs and quality reports.
• Generate regular performance reports for management review.

Competencies / Skills / Abilities:

• Proven experience in electronic device refurbishment and repair.
• Strong leadership and team management skills.
• Excellent troubleshooting and problem-solving abilities.
• Proficiency with diagnostic tools and equipment.
• Knowledge of sustainability practices and electronic waste management is a plus.
• Good communication skills and the ability to work collaboratively with cross-functional teams.
• Attention to detail and commitment to quality.
• Strong organizational and time-management skills.

Required Education and Experience:

• High School Diploma
• Previous leadership experience
• Computer skills

Preferred Education and Experience:

• Experience with Android and Apple IOS electronics
• Knowledge of Google Suite
• Knowledge in technology or intermediate computer skills
• Previous experience with ERP systems

Work Environment:

Work is typically performed indoors in an environmentally controlled office environment. There is little to no exposure to extreme environmental conditions and/or job hazards.