Department Manager (B2B Collections)

• As a Manager, Small Business Collections, your primary responsibility is to lead the daily functions of the Small Business collections team focusing on early, mid and late stage collections
• Focused on execution of operational strategies including real-time workflows, identify and solve bottlenecks before they compound drive accountability for performance standards
• Build the organization to ensure leadership depth that produces both sustainable and scalable growth
• Drive the team towards maximum efficiency and overall effectiveness
• As a Department Manager - B2B Collections, your primary responsibility is to lead the daily functions of the Small Business collections team focusing on early, mid and late stage collections
• This role reports to the Senior Manager, Small Business Collections and Recovery
• Manage Collections Operations inclusive of Supervisors, Leads and representatives
• Partner with complimentary departments to oversee development, deployment and ongoing validation of evolving collections strategies
• Planning and strategy execution of teams by setting goals and prioritizing objectives and results
• Identify process improvements and procedural challenges and recommending appropriate solutions based on trends in goal and metric achievements
• Increase the representatives productivity through best practices and coaching
• Build strong relationships and understand the needs of business partners
• Balance collections with a merchant-centric approach minimizing negative impacts on customer relationships
• Conduct one-on-one meetings, coaching sessions, and performance reviews
• Perform additional functions as assigned by direct manager

Benefits

• Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results
• Health, dental, and vision insurance including mental health benefits
• Sabbatical program (for eligible roles)
• PTO & paid holidays off
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Charitable matching and a paid volunteer day…Plus so much more!
• Employee recognition and rewards program
• 401(k) matching plus a roth option- Experience making data driven decisions
• Familiarity with the US regulatory landscape for commercial and consumer collections (FDCPA, state-level rules)
• Expertise in building strong relationships with internal and external business partners
• Experience in fintech, digital lending, or a customer-oriented bank
• 7+ years of leadership experience in Consumer and/or B2B Collections inclusive of multi-layer leadership and large collection agent networks (remote/hybrid/75+ headcount)
• Passionate about AI and how to incorporate these technologies to better serve and support borrowers
• Ability to quickly resolve problems and adapt to changes with ease