Department Manager

About our client
Our client is a major Australasian retail group with a long-standing reputation for creating large-format shopping destinations across home, craft, lifestyle and outdoor categories.

With a substantial store network and multiple well-known retail brands within the wider group, the business offers genuine scale and plenty of opportunity for people who want to build a career in retail leadership.

The culture is performance-focused but people-driven, with strong investment in leadership development, recognition and creating teams that take pride in what they do.

About the role
We’re looking for an experienced retail leader to join the management team and support the Store Manager in driving the performance of a busy department. This is a hands-on role suited to someone who enjoys being on the floor, leading a team and taking ownership of their department. You’ll balance people leadership with the practical side of retail, including stock management, visual presentation, promotional activity and commercial performance.

You’ll be expected to set the standard for your team, keep pace in a high-volume environment and look for opportunities to improve both customer experience and profitability.

What you will do

• Support the Store Manager with the day-to-day running of the store and department
• Lead, coach and motivate your team to deliver strong customer service and commercial results
• Monitor sales performance and work towards department KPIs
• Take ownership of stock flow, recovery and inventory standards
• Manage high volumes of stock while maintaining an organised and efficient department
• Ensure visual merchandising standards are consistently maintained
• Support the planning and execution of catalogue campaigns and promotional activity
• Implement initiatives that improve stock integrity and department profitability
• Lead by example and remain actively involved on the shop floor
• Identify opportunities to improve processes, performance and customer experience
• Support a positive, accountable and high-performing team culture

What you will bring

• Previous retail leadership or supervisory experience
• Strong organisation and time management skills
• Experience with visual merchandising and maintaining retail presentation standards
• Confidence working with high volumes of stock and a physically active retail environment
• A strong sense of ownership and commercial accountability
• The ability to motivate and inspire a team
• Resilience and a practical approach to problem-solving
• A willingness to think creatively and find better ways of doing things
• Strong written and verbal communication skills
• Confidence using retail systems and technology
• First Aid certification, or willingness to complete training provided by the business

What’s in it for you?

• Competitive salary + superannuation
• Quarterly profit share
• Leadership training and development program
• Join an established, high-performing retail group
• Employee Assistance Program
• Staff discount across multiple retail brands within the group
• Regular incentives and recognition programs
• Genuine opportunities to develop your retail leadership career
• Supportive, values-based team environment

If you're an experienced retail leader who enjoys people, pace and taking genuine ownership of your department, this could be a great next step in your career.

Recruiter: Veronica Vuong | Reference: 1252458

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