Deployment Lead

Job highlights

• Proven experience in ITIL-based infrastructure and cloud projects,encompassing the full lifecycle from service design through transition to operations
• Bachelor s or master s degree IT,Computer Science,or a related field
• . ITIL V3/ ITIL 4 certification
• Lean Six Sigma Certification (Green / Black Belt)

Position Title: Delivery Excellence Deployment Lead

Location: Hyderabad

Delivery Excellence (DEx) is at the core of Cognizant s endeavour to deliver Best-In-Class services to our clients. Through a structured approach, DEx enables the adoption of best practices, drives innovation, improves efficiency and aims to make our delivery a sustainable competitive differentiator.

Roles & Responsibilities

Delivery Governance and Process Improvement :

• • Proven experience in ITIL-based infrastructure and cloud projects, encompassing the full lifecycle from service design through transition to operations.

  • Establish and enforce delivery governance to ensure consistency, quality, and compliance.

  • Identify inefficiencies in processes and implement corrective measures to enhance delivery quality.

  • Maintain effective partnerships with Delivery teams and should be able to influence Delivery to adapt and adhere to Delivery Excellence (Quality) framework

  • Experience in complex contract reviews and identification of gaps, if any

Risk Management and Compliance:

• Facilitate Delivery teams to adhere to rigorous Risk Management framework.

• Facilitate risk governance to identify potential delivery risks and security risks such as patching vulnerability management and communicate these risks to leadership, and collaborate with the delivery team to implement mitigation strategies.

• Ensure all delivery processes adhere to organizational and industry standards, including security and regulatory compliance.

Metrics and Reporting:

• Define, monitor and analyse metrics for delivery success

• Regularly report on Service Level Agreements (SLA) and conduct root cause analysis for SLA breaches

• Prepare and present detailed reports and dashboards to stakeholders.

Assessments and Audits:

• Plan and execute ITIL framework-based assessments covering key processes like incident, problem, change, release, event, availability, configuration, capacity management etc to evaluate compliance with Organizational standards, best practices, and project governance frameworks.

• Coach, drive and monitor ISO 20000 Compliance, relevant Internal quality assessments (Infrastructure & Projects), interfacing between auditors and auditees.

• Document audit findings and guide delivery teams in closing non-conformities from External and Internal Quality audits\ assessments

Continuous Improvement and Innovation:

• Champion a culture of continuous improvement by promoting automation, innovation, and industry best practices.

• Stay updated on emerging trends in IT and cloud delivery to implement modern practices.

• Lead or contribute to training sessions, workshops, and knowledge-sharing initiatives.

• Identify improvement opportunities through Data Analytics and usage of various tools such as FMEA, Pareto etc.

Project Performance Management:

• • Track project progress, monitor key performance indicators (KPIs), and provide actionable insights to stakeholders.

  • Ensure timely delivery of projects within scope, budget, and quality benchmarks.

  • Conduct post-mortems to capture lessons learned and improve future delivery practices.

Stakeholder Collaboration:

• Partner with delivery leads, project managers and technical teams to align on business objectives and project goals.

• Act as a liaison between delivery teams and senior leadership, providing regular updates on project health and risks.

• Engage with clients/senior stakeholders from delivery to ensure their expectations are met or exceeded. Work on remediation on any dissatisfaction from key stakeholders.

Required Qualifications:

• Bachelor s or master s degree IT, Computer Science, or a related field.

• 20 years of experience in Infrastructure project delivery, quality management

• Deep expertise into ITIL Process

• Strong analytical, problem-solving, and decision-making skills.

• Strong knowledge of Risk Management Audits & Assessments and driving continual improvement, Scrum, and other project management methodologies.

• Ability to understand metrics & SLAs in infrastructure environment and ability to drive improvements

Preferred Skills:

• ITIL V3/ ITIL 4 certification

• Lean Six Sigma Certification (Green/Black Belt).

• Exceptional communication and stakeholder management abilities.