Deployment Technician

Description:

Position Summary

The Deployment Technician plays a critical role in executing and supporting customer installation projects for Scale Computing's managed services deployments by configuring network hardware, providing real-time support, and ensuring successful deployment completion. This position requires flexibility, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

Installation & Field Support

• Conduct remote and on-site installations of network hardware (firewalls, switches, wireless APs, etc.).
• Support onsite technicians via Google Meet, Dialpad, or similar platforms.
• Manage multiple installations concurrently track milestones, provide critical check-in support, and ensure timely completions.
• Adhere to all SOPs, install guides, and platform-specific standards and internal deployment tools.
• Upload required install documentation (pre-/post-photos, diagrams, port layouts) for QA review.
• Update task statuses accurately in Jira, DaySmart, and related systems.
• Escalate issues appropriately through Slack or designated escalation channels.
• Maintain responsiveness and clear communication throughout the assigned shift.

Team Contribution & Development

• Contribute to internal initiatives, including documentation and knowledge base improvements, QA reviews and process standardization, pilot programs and hardware validation, and cross-departmental collaboration.
• Mentor and assist in onboarding new Deployment Technicians.
• Support overflow and non-installation tasks as assigned by leadership.

Flexibility & Availability

• Must be available to work across multiple time zones and accommodate customer availability.
• Required to support both morning and afternoon shifts; participate in on-call rotation as needed.
• Willing to work overnight installs when required.
• Expected to remain online, responsive, and communicative during scheduled shifts.
• Must be adaptable and able to reprioritize between installs, internal tasks, and urgent needs.

Physical & Work Environment Requirements

• This role is primarily computer-based and does not require heavy lifting.
• Must be able to sit or stand at a workstation for extended periods.
• Comfortable working in a remote environment with occasional travel as needed.
• Ability to use basic office and remote support equipment (laptop, headset, webcam, etc.).

Requirements:

Required

• Minimum 2 years' experience in deployments, IT support, or field services.
• Solid understanding of networking fundamentals (IP addressing, VLANs, DHCP, switch configurations).
• Strong communication and customer service skills.
• Ability to manage remote sessions and coordinate effectively across teams.
• Proficiency with Slack, Google Workspace, Jira, and DaySmart.

Preferred

• Associate degree in Information Technology, Computer Networking, or a related field (or equivalent practical experience).
• CompTIA Network+, CCNA, or equivalent certifications.
• Candidates with equivalent work experience in deployments, IT support, or network services are encouraged to apply in lieu of formal education.
• Experience working with internal deployment and scheduling platforms.
• Exposure to multi-site rollout projects and firewall deployments.

Key Skills

• Installation & Field Support
• Networking Fundamentals
• Customer Communication & Service
• Documentation & QA
• Cross-Team Collaboration
• Flexibility & On-Call Availability