Deposit Operations Associate

Job Title: Deposit Operations Associate

Location: Oklahoma City, OK

Industry: Banking & Financial Services

Pay: $22-$25/hour (depending on experience)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client: Addison Group is partnering with a well-established financial institution seeking a detail-oriented Deposit Operations Associate to join its operations team. This role supports critical banking functions related to deposit accounts, electronic transactions, quality review processes, and operational support activities. The ideal candidate enjoys problem-solving, working with detailed information, and collaborating across multiple departments.

Job Description: The Deposit Operations Associate will be responsible for supporting daily banking operations through transaction review, account maintenance, electronic payment processing, exception resolution, and compliance-related activities. This position requires strong attention to detail, excellent organizational skills, and the ability to manage multiple priorities while maintaining accuracy and service excellence.

Key Responsibilities:

• Review and process electronic payment transactions, ensuring accuracy and compliance with established procedures.
• Investigate and resolve transaction discrepancies, processing exceptions, and account-related issues.
• Support internal teams by responding to operational inquiries and providing guidance on banking procedures and processes.
• Conduct audits and quality reviews of account documentation to verify completeness and regulatory compliance.
• Process account maintenance requests and validate updates for accuracy.
• Review deposit activity and identify potential exceptions, errors, or risk concerns requiring follow-up.
• Assist with daily balancing, operational reporting, and internal control reviews.
• Research and resolve posting exceptions, returned items, and account servicing issues.
• Support debit card servicing functions, including maintenance requests, transaction research, and dispute assistance.
• Collaborate with various departments to resolve operational challenges and improve workflow efficiency.
• Maintain accurate records while safeguarding confidential customer and financial information.
• Participate in special projects and additional operational initiatives as assigned.

Qualifications:

• Minimum of 2 years of banking, financial services, or related operations experience.
• Prior experience supporting deposit operations, electronic payments, account servicing, or transaction processing preferred.
• Strong analytical and problem-solving abilities with the ability to identify and resolve discrepancies.
• Excellent attention to detail and commitment to accuracy.
• Effective written and verbal communication skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong customer service mindset and ability to work collaboratively across departments.
• Proficiency in handling sensitive information with professionalism and discretion.
• Self-motivated with the ability to work independently and as part of a team.

Additional Details:

• Full-time opportunity with standard business hours.
• Professional office environment.
• Opportunity to work with a collaborative operations team.
• Exposure to a variety of banking functions and processes.
• Training provided on internal systems and procedures.

Perks:

• Competitive compensation package
• Medical, dental, vision, and 401(k)
• Career growth and development opportunities
• Stable and team-oriented work environment
• Opportunity to expand banking operations knowledge and expertise

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.