Deposit Ops Representative I

General Summary: Debit Card Representative

BASIC PURPOSE OF POSITION:

Under minimum supervision, but in line with established policies and procedures, this position should be able to perform a broad variety of operational duties.

DUTIES OF POSITION:

• Handle debit card telephone inquiries from customers and the personnel of other departments.

• Complete debit card workflows for new accounts and maintenance including but not limited to:

  • Daily limit changes

  • Setting cards for travel

  • Review all new card applications.

• Ordering and reissuing debit cards, review card fraud alerts, process stop payments on recurring debit card transactions.

• Monitor, process, and research customer debit card disputes, including provisional and final credit letters to customers.

• Process Compromised Card files as needed (sending out letters, issuing new cards, etc.)

• Work within and balance multiple GL accounts and spreadsheets used by the department.

• Cross train fellow employees when necessary.

• Assist with setting up new employees and/or resetting employee passwords on all debit card-related systems.

• Order Instant Issue inventory and supplies as branch needs arise and assist with troubleshooting issues with Instant Issue machines.

• Assist with daily ATM machine monitoring.

• Monitor and work with various debit card reports.

• Process Expedited debit cards and process entries [as the need arises].

• Research and key General Ledger entries as needed.

EDUCATION/ EXPERIENCE/ SKILLS:

• Knowledge of personal computer programs such as word processing, spreadsheets, and other programs as required.

• Ability to type accurately.

• Ability to multi-task.

• Highly organized, with an attention to detail and an aptitude for problem recognition and resolution.

• Ability to adapt to technological changes and apply new knowledge to responsibilities.

• Strong verbal and communication skills.

• Ability to deal effectively and tactfully with customers and the personnel of other departments.

• Ability to recognize irregular and suspicious transactions and take the appropriate steps to prevent loss.

• Ability to make good judgements to make appropriate on the spot decisions following standard policies.

• Excellent problem-solving skills to properly handle customer problems and determine when the request for confidential information should be furnished or refused.

• Good knowledge of departmental operations, policies and procedures, and computer-generated reports.

• Basic understanding of operations in other departments, such as data processing.