Depot Manager

With millions of parcels delivered each year, we pride ourselves on reliable and cost-effective service.

Established in 2000 in Melbourne, Australia, DAI is an Australian-owned company that has been focussed on getting parcels safely to you for over 20 years.  We specialise in ecommerce, wholesale international inbound parcel delivery in Australia, New Zealand and Singapore.

Our team is expanding and we are now seeking a manager to join the team at our Westmeadows depot.  This role will oversee our domestic and final mile operations. This role is critical for maintaining operational excellence, compliance, cost management, and high customer satisfaction.

Here’s what you will doing:

Key Responsibilities:

• Final Mile Operational Excellence: Manage efficient sorting, dispatching, and delivery processes, consistently achieving internal SLAs of 98% or higher.
• Compliance & Quality Control: Ensure scanning compliance at 98% or higher, implementing rigorous operational guidelines and ABF standards.
• Safety and Environment: Promote and maintain a safe and compliant working environment, achieving zero significant safety incidents.
• Cost Management: Control sorting, delivery, and clearance production costs, aligning closely with targeted business accruals and budget forecasts.
• Continuous Improvement: Utilize operational data and analytics to proactively identify and implement process improvements across final mile and customs clearance operations.
• Carrier Manager Support: Provide strategic and operational support to Carrier Management, ensuring seamless integration and effective partnership.
• Staff Rostering & Management: Oversee effective rostering, staffing, and workforce management to meet operational demands.

Here’s what your background looks like:

Basic Qualifications:

• Proven management experience in logistics or operations within a high-volume, regulated environment.
• Strong analytical skills, with proficiency in data-driven decision-making and operational efficiency.
• Proven leadership abilities in managing teams, including recruitment, development, and retention.

Preferred Qualifications:

• Experience within final mile logistics and international courier operations.
• Strong communication skills and ability to build collaborative relationships across departments and external stakeholders.

When you join DAI, you are joining a high performing, committed team who are making a real difference in the lives of their customers.

We look forward to hearing from you!