Depot Support Engineer

Company Overview :

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Title-Depot Support Engineer

Location: Ho Chi Minh, Vietnam

Position type: Full-Time

Role Summary

The IT Depot Support Engineer (L1) is responsible for providing hands-on End User

Computing (EUC) support and managing depot operations to ensure high-quality incident

resolution, asset accuracy, and smooth IT hardware lifecycle management. The role

contributes to operational efficiency, SLA adherence, and customer satisfaction by

delivering timely technical support and maintaining compliance with security and data

protection standards.

Key Responsibilities

• Provide L1–L2 troubleshooting support for Windows 10/11, macOS, mobile devices, email, VPN,

and enterprise applications.

• Execute hardware diagnostics, repair, imaging, software installations, upgrades, and system

configuration.

• Manage ticket queues, ensuring SLA compliance, accurate documentation, and timely

escalations.

• Perform asset check-in/check-out, tagging, staging, configuration, and lifecycle tracking.

• Coordinate vendor warranty claims and RMA processes for faulty equipment.

• Support deployment projects, refresh programs, swap events, and break/fix activities.

• Maintain CMDB accuracy and conduct regular inventory cycle counts and reconciliation.

• Ensure secure data wiping, disposal compliance, and adherence to GDPR and company policies.

Required Skills

• Technical Skills:

• Windows & macOS troubleshooting

• Hardware break/fix & imaging tools

• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi)

• Functional Knowledge:

• IT asset lifecycle management

• SLA management & ticket handling

• GDPR & data security compliance

Tools / Systems / Technical Knowledge

• ServiceNow or equivalent ticketing systems

• Asset management / CMDB systems

• Imaging & deployment tools

• Microsoft 365 environment

• Basic networking tools

Decision-Making Authority

Authorised to resolve L1–L2 technical incidents independently, prioritise ticket queues, and

escalate complex L3 issues. Responsible for asset status updates and operational decisions

within defined depot policies.

Problem-Solving Complexity

Handles routine to moderately complex technical issues requiring diagnostic skills and

structured troubleshooting. Operates within established SOPs with limited ambiguity.

Stakeholder Management / Influence

Interacts with end users, depot teams, field engineers, vendors, and service delivery

managers. Client-facing at the operational level with moderate cross-functional coordination

responsibilities.

Education & Certification Requirements

• Bachelor’s degree in IT, computer science, or a related field (or equivalent experience).

• Preferred: ITIL Foundation, CompTIA A+/Network+, MD-100/MD-102, Apple

ACSP/ACMT.

Experience Requirements

Minimum 2-3 years of experience in IT support, service desk, desktop engineering, or depot

operations with strong exposure to EUC environments and hardware lifecycle management.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning .
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred to as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavours. All employment decisions are based on qualifications, merit, and business need.

How to Apply:

Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to [email protected] (Please do mention the Location you're applying for)