Dept Mgr Hardware/Tools

Department Managers play a key leadership role in driving sales performance and operational excellence within their assigned area. They are responsible for leading a team of associates, executing strategic merchandising plans, managing inventory, and ensuring an exceptional customer experience. This role combines hands-on retail expertise with people leadership to foster a high-performing, customer-focused environment. Department Managers are also responsible for maximizing profitability and protecting company assets through inventory control, loss prevention, operational efficiency, and ensuring compliance with company policies and procedures.

• Lead the department by setting the example in safety, customer service, and visual merchandising standards.

• Drive sales by actively engaging with customers, analyzing performance metrics, and implementing action plans to meet targets.

• Communicate priorities clearly to associates and ensure they have the tools, training, and support needed to succeed.

• Coach and develop team members through regular feedback, performance conversations, and identifying growth opportunities.

• Resolve associate and customer concerns professionally, promoting a respectful and inclusive store culture.

• Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.

• Proven ability to lead and motivate a team in a fast-paced retail setting.

• Strong organizational and problem-solving skills with the ability to manage shifting priorities.

• Demonstrates a passion for customer service and a commitment to achieving sales goals.

• Previous experience in retail sales and team supervision is preferred.

• Product knowledge within the department is considered an asset.

• Ability to lift up to 55 lbs and stand for extended periods.

• CSA-approved steel-toed footwear is required while on shift.

• Career progression opportunities include advancement to Assistant Manager roles.

What we Offer

• Wellness Program
• Employee and Family Assistance Plan
• Employee Discounts
• Medical, Dental, Vision, RRSP Matching, and PTO benefits
• Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization