Deputy Branch Manager

Company Description Bajaj Life Insurance is one of India’s fastest-growing life insurance companies, offering a diverse portfolio of solutions including ULIPs, term plans, retirement, and child policies to support long-term financial security and life goals. Serving more than 3.47 crore policyholders with an AUM of ₹1.34 lakh crores, a 99.33% claim settlement ratio, and a 266% solvency margin, the company demonstrates strong financial stability and customer trust. Bajaj Life provides innovative products such as specialized term plans for diabetics, women-focused protection solutions, and disciplined investment options for wealth creation. With 598 branches, over 1.61 lakh insurance consultants, and multiple bank partnerships, the organization ensures accessible, customer-first service. A workforce of over 27,000 employees contributes to a culture of innovation and collaboration, recognized through multiple employer and digital insurance awards.

Role Description The Deputy Branch Manager is a full-time, on-site role based in Chennai. This position is responsible for supporting branch leadership in achieving sales targets, driving business growth in life insurance products, and ensuring high standards of customer service. Day-to-day activities include managing and mentoring branch staff and insurance consultants, monitoring performance metrics, and implementing sales and marketing initiatives aligned with company strategy. The role involves overseeing branch operations, ensuring compliance with regulatory and internal policies, and resolving escalated customer issues promptly. The Deputy Branch Manager also collaborates with regional teams, supports training and development initiatives, and contributes to building a positive, performance-driven branch culture.

Qualifications

• Strong sales and business development skills, including experience in achieving revenue targets and expanding customer portfolios.
• Branch operations and process management skills, with the ability to supervise daily activities, ensure compliance, and maintain service quality.
• People management and leadership capabilities, including mentoring teams, performance management, and fostering collaboration.
• Customer relationship and communication skills, with a focus on handling queries, resolving issues, and delivering a high-quality customer experience.
• Analytical and planning skills, including the ability to interpret data, prepare reports, and develop action plans to improve branch performance.
• Relevant experience in life insurance or financial services, preferably in branch or distribution management.
• Bachelor’s degree in business, finance, marketing, or a related field; a postgraduate qualification in management is an advantage.
• Proficiency in local language and English, and familiarity with basic digital tools and CRM or sales management systems.