Deputy Genaral Manager

Department: Engineering & Maintenance

Reports To: AVP Operations / Director of Operations

Location: Bengaluru / goSTOPS

Position Overview:

The Maintenance Head (Chief Engineer) is responsible for the overall maintenance and upkeep

of the hotel s physical facilities and equipment to ensure a safe, efficient, and well-maintained

environment for guests and staff

This includes preventive and corrective maintenance of

electrical, mechanical, HVAC, plumbing, and civil systems, while ensuring compliance with

safety, statutory, and environmental standards

Key Responsibilities:

**1

Operations & Maintenance**

Supervise and coordinate all engineering and maintenance activities within the property

Implement preventive and predictive maintenance programs for all systems (HVAC,

electrical, plumbing, firefighting, elevators, STP, RO plant, etc)

Ensure timely repairs and minimize equipment downtime

Monitor energy consumption and implement energy-saving measures

Maintain high standards of cleanliness, order, and safety in all engineering areas

**2

Team Management**

Lead and manage the engineering team, including technicians and contractors

Develop training programs for staff to enhance technical skills and safety awareness

Prepare duty rosters and ensure adequate coverage for all shifts

Evaluate team performance and motivate employees to achieve departmental goals

**3

Budgeting & Cost Control**

Prepare and manage the engineering department s annual budget

Control maintenance costs while maintaining quality and efficiency

Manage procurement of engineering materials, spare parts, and vendor contracts

**4

Compliance & Safety** Ensure compliance with all local building, fire, and safety regulations

Maintain up-to- documentation and records for statutory inspections (fire NOC, lift

certification, boiler license, etc)

Conduct periodic safety audits and risk assessments

Oversee environmental management systems and sustainability initiatives

**5

Project Management**

Plan and execute renovation, expansion, and capital projects

Liaise with architects, consultants, and contractors for project execution

Ensure projects are completed within timelines and budget

**6

Guest Service & Support**

Respond promptly to guest maintenance requests

Coordinate with front office and housekeeping to ensure guest satisfaction

Maintain a proactive approach to identifying and addressing potential issues

Qualifications & Experience:

Bachelor s degree or Diploma in Mechanical / Electrical / Civil Engineering

Minimum 8-12 years of experience in hotel or facility maintenance, with at least 3-5

years in a leadership role

Strong knowledge of hotel systems (BMS, HVAC, firefighting, plumbing, electrical, etc)

Experience with sustainability and energy management initiatives preferred

Familiarity with statutory compliance and safety protocols

Excellent leadership, problem-solving, and communication skills

Key Competencies:

Technical expertise & troubleshooting ability

Leadership & team management

Budgeting & cost control

Project execution

Safety & compliance focus

Guest-oriented mindset

Work Environment:

On-site, with rotational availability 24/7 for emergencies

Interaction with guests, hotel management, vendors, and external authorities

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