Deputy General Manager Administration

Position Title: Deputy General Manager Administration

Location: NAMTECH Campus, Godhavi, Ahmedabad

Department: Administration

About NAMTECH

NAMTECH (New Age Makers Institute of Technology) is a next-generation, not-for-profit institution focused on industry-integrated engineering and technology education.

As NAMTECH scales academic programs, infrastructure, and partnerships, strong financial governance, sustainability, and compliance are critical to long-term institutional success.

Role Overview

To lead and strengthen NAMTECH's Administration function, ensuring efficient, safe and high-quality campus operations and services that support students, employees, visitors and institutional stakeholders. The role will provide leadership across campus administration, soft services, security and safety, hospitality, events, cafeteria operations and vendor governance, while establishing strong systems, service standards and operational controls.

Key Responsibilities:

1. Campus Administration & Operations

• Lead the Administration function and establish a scalable operating framework aligned with NAMTECH's growth.
• Develop and implement administrative policies, SOPs, service standards, escalation mechanisms and operating controls.
• Ensure campus readiness and service quality across academic, administrative, common and visitor-facing areas.
• Anticipate evolving campus requirements and translate them into effective administrative solutions.

2. Soft Services & Campus Experience

• Oversee housekeeping, hygiene, horticulture, pest control, pantry and other campus soft services through outsourced partners.
• Establish service standards, deployment norms, inspection mechanisms and quality benchmarks.
• Ensure consistently high standards of campus upkeep through structured reviews and timely corrective action.

3. Security, Safety & Emergency Preparedness

• Establish and oversee the campus security, safety and emergency-preparedness framework.
• Manage outsourced security services, access control, incident management and emergency-response protocols.
• Ensure fire and life-safety preparedness, emergency drills and applicable compliance requirements in coordination with specialist partners and relevant internal teams.

4. Front Office, Hospitality & Institutional Events

• Establish high standards for front office, visitor management, guest relations and institutional hospitality.
• Oversee administrative and logistical arrangements for Board meetings, industry visits, conferences, institutional events and other key engagements.
• Ensure seamless coordination across hospitality, F&B, housekeeping, security and other support services.

5. Cafeteria & F&B Governance

• Oversee outsourced cafeteria and F&B operations with focus on hygiene, service quality and user experience.
• Establish service standards and structured mechanisms for performance review, feedback and issue resolution.

6. Vendor & Service Governance

• Define service requirements, scope of work, SLAs/KPIs and evaluation parameters for administrative service partners.
• Identify and evaluate suitable service providers and coordinate with Procurement for commercial evaluation and contracting.
• Monitor vendor performance through structured reviews, service audits and corrective-action mechanisms.
• Ensure appropriate service verification and invoice-certification controls.

7. Budget, Resource & Capacity Planning

• Develop and manage the Administration budget and resource plan aligned with institutional requirements.
• Plan internal and outsourced manpower requirements based on campus operations and future growth.
• Drive cost optimisation while maintaining required standards of service, safety and campus experience.

8. Governance & Continuous Improvement

• Establish Administration MIS and dashboards covering service performance, incidents, complaints, costs and vendor performance.
• Build appropriate documentation, audit and review mechanisms to strengthen operational governance.
• Benchmark practices across leading educational institutions and continuously strengthen campus administration standards.

9. Team & Stakeholder Management

• Build and develop a capable, responsive and service-oriented Administration team with clear accountability.
• Partner effectively with Projects & Maintenance, Procurement, Finance, HR, Student Affairs, IT, Branding, Academics and other institutional functions.
• Build a culture of ownership, responsiveness and continuous improvement within Administration.

Qualification

• Bachelor's degree in any discipline.
• MBA/PGDM or postgraduate qualification in Administration, Operations, Facilities Management or a related discipline preferred.

Experience

• 15+ years of progressive experience in Administration/Campus Operations, including significant leadership responsibility.
• Experience within a university, higher-education institution or large institutional campus is strongly preferred.
• Demonstrated experience in setting up a new campus, building an Administration function from the ground up, or significantly scaling institutional operations would be highly desirable.
• Strong experience managing outsourced services, security and safety, soft services, institutional hospitality and multiple service partners.
• Prior Armed Forces experience, particularly with exposure to administration, logistics, security, facilities or large-scale operations, would be considered an advantage.

Personal Attributes

• Institution-building mindset with strong ownership
• Hands-on, proactive and solution-oriented
• Strong leadership and stakeholder management
• Structured and process-driven
• Sound judgement and operational decision-making
• High standards of integrity, professionalism and service orientation

Technical Competencies

• Higher-Education Campus Administration & Operations
• Greenfield / New Campus Setup & Scale-up
• Soft Services, Security & Safety Management
• Vendor, SLA & Service Governance
• Administration Budgeting & Resource Planning
• SOPs, Compliance, MIS & Operational Controls