Deputy General Manager

About the role

WICE Logistics (Singapore) Pte Ltd is seeking a Deputy General Manager to join our dynamic management team in the Tai Seng North-East Region. This is a full-time position that offers a strategic opportunity to support the General Manager in overseeing the operations, performance and growth of our logistics business. As Deputy General Manager, you will play a vital role in ensuring operational excellence, driving business objectives and maintaining our commitment to service quality and customer satisfaction. This position is integral to our continued success and expansion in the competitive logistics sector.

Primary Objectives:

• Strategic Leadership: Support the MD in aligning commercial strategies with operational capabilities to ensure sales targets are met and customer service standards are exceeded.
• Commercial Growth: Expand market share, optimize pricing structures, strengthen partner networks, and drive cross-selling initiatives across freight, warehousing, and customs brokerage.
• Operational Excellence: Deliver operational excellence by maximizing cost efficiency, enforcing regulatory compliance, accelerating digital transformation, and optimizing vendor performance.

Key Responsibilities:

Commercial & Business Development

• Strategic Planning: Design and execute annual sales plans, manage sales budgets, and allocate resources effectively to optimize ROI.
• Pricing & Tenders: Oversee the commercial team in designing competitive freight quotes, managing RFIs/RFPs/RFQs, and securing large-scale tenders.
• Client Relations: Act as the primary escalation point for high-value clients, resolving complex service issues and billing disputes to ensure retention.
• Market Intelligence: Monitor freight rate volatility, capacity shortages, and competitor activities to adjust commercial strategies proactively.

Operational Excellence & Compliance

• Carrier Management: Negotiate rates, space allocation, and service contracts with shipping lines, airlines, and co-loaders.
• Workflow Optimization: Oversee end-to-end execution of air, ocean, and road freight, including warehousing and customs clearance. Design and enforce SOPs to eliminate bottlenecks between customer service, documentation, and operations.
• Vendor & Compliance: Review, select, and audit third-party vendors while ensuring all shipments comply with international trade laws and hazardous materials regulations.
• Digital Transformation: Drive the adoption of freight management software (e.g., SysFreight, Salesforce) to ensure data accuracy and process efficiency.

Leadership & Team Management

• Performance Management: Set clear KPIs for department heads, conduct regular performance reviews, and foster a culture of accountability.
• Financial Oversight: Support the MD in managing P&L statements, authorizing operational expenditures, and controlling overhead costs.
• Cross-Functional Synergy: Lead weekly sync meetings between commercial and operational teams to ensure sales promises align with operational capabilities.

Qualifications:

• Experience: Minimum 15 years of experience in the freight forwarding and logistics industry, with at least 5 years at a middle management level.
• Sales Leadership: Mandatory experience managing a sales team with a proven track record of personal and team achievement (experience managing nominated shipments is not considered relevant for this role).
• Commercial Acumen: Demonstrated ability to drive business development and negotiate complex contracts.
• Language Skills: Effective verbal and written communication in English and Mandarin (to effectively manage relationships with key partners and stakeholders).

Core Competencies:

• Entrepreneurial Spirit: Profitability and quality-focused with a strong sensitivity to P&L.
• Resilience: Highly motivated to work in a challenging and rapidly changing environment.
• Self-Starter: Independent and self-disciplined; able to develop and grow the business with limited resources.
• Negotiation Skills: Strong commercial and business development negotiation capabilities.
• Leadership: A natural team player with the ability to organize, motivate, and guide a team to achieve common goals.
• People Management: Ability to resolve conflicts, identify strengths to leverage, and guide weaknesses for improvement.
• Stakeholder Management: Excellent communication skills to establish sustainable and profitable relationships at every level.

About us

WICE Logistics (Singapore) Pte Ltd is a leading logistics and supply chain solutions provider dedicated to delivering reliable and efficient services to our clients across Singapore and the region. With a strong commitment to operational excellence, customer satisfaction and continuous improvement, we have established ourselves as a trusted partner in the logistics industry. Our team comprises skilled professionals who are passionate about delivering quality service and driving business growth. We foster a culture of integrity, innovation and teamwork, where every team member contributes to our collective success.

Apply now

If you meet the above requirements and are ready to take on this exciting challenge, we encourage you to submit your application including your CV and a cover letter. Please apply through our recruitment portal. We look forward to hearing from you.