Deputy General Manager

Deputy General Manager – Job Description

Location: Metro Sports & Social Club, Moss Road, Stretford, M32 0AHReports to: General ManagerWorks closely with: President, Bar Manager, Deputy Bar Manager, Relief Key Holders and wider staff team

Role Purpose

The Deputy General Manager supports the General Manager in the overall day-to-day running, development and administration of Metro Sports & Social Club.

The role is broad and covers operational management, staff coordination, events, bookings, licensing support, marketing, membership administration, financial administration, compliance and customer service.

The Deputy General Manager is expected to take responsibility for key areas of the Club’s operation and provide management cover where required, helping to ensure the Club is run professionally, efficiently and in line with its legal, financial and operational responsibilities.

Key Responsibilities

General Club Operations

• Support the General Manager with the overall day-to-day running of the Club.
• Assist with operational planning and decision-making.
• Help ensure all areas of the Club operate efficiently and professionally.
• Provide management cover when required.
• Identify and resolve day-to-day operational issues.
• Help develop and improve Club procedures, services and customer experience.
• Support the continued growth and development of the Club.

Staff Coordination

• Work closely with the Bar Manager and wider staff team.
• Support staff with operational queries and day-to-day issues.
• Help coordinate staffing requirements for functions, events and busy periods.
• Assist with staff communication and management instructions.
• Support recruitment, induction and staff administration where required.
• Escalate serious conduct, performance or employment concerns to the General Manager.
• Help ensure clear management responsibilities and reporting lines are maintained.

Events & Entertainment

• Help plan, organise and coordinate the Club’s events programme.
• Manage or support live entertainment, cabaret nights, community events, sporting events and special functions.
• Coordinate entertainers, suppliers and other external contacts.
• Help maintain the Club events calendar.
• Support event promotion and ticket sales.
• Ensure appropriate staffing, room set-up and operational arrangements are in place.
• Help evaluate the performance and profitability of events.

Private Functions & Room Hire

• Handle or support enquiries for private functions and room hire.
• Manage bookings, deposits and customer communication.
• Ensure customers understand hire terms and conditions.
• Coordinate function requirements with bar and Club staff.
• Ensure suitable staffing and operational arrangements are in place.
• Support customers before and during their event where required.
• Help maximise function room usage and income.

Marketing & Social Media

• Manage or support the Club’s social media presence.
• Create and publish promotional posts, event information and Club updates.
• Produce or coordinate posters, tickets and other promotional material.
• Promote Club events, offers, facilities and membership.
• Respond to customer enquiries through social media and other communication channels.
• Help grow the Club’s profile within the local community.
• Maintain consistent and professional communication across Club platforms.

Membership Administration

• Support the administration of Club memberships.
• Assist with new membership applications and renewals.
• Maintain accurate membership records.
• Communicate membership benefits and Club information.
• Help implement member and non-member pricing or benefits where applicable.
• Support Club communications with members.

Licensing & Compliance

• Support the General Manager and Designated Premises Supervisor with licensing matters.
• Help ensure the Club operates in accordance with its premises licence and other applicable licences.
• Support applications, notices and licensing administration where required.
• Maintain awareness of Challenge 25 and responsible alcohol sales requirements.
• Help ensure the Club complies with relevant health and safety, fire safety, food safety and regulatory requirements.
• Liaise with local authorities, contractors or professional advisers when authorised.

Financial & Administrative Duties

• Assist with general Club administration and record keeping.
• Support payroll administration where required.
• Assist with invoices, payments and supplier records.
• Support financial tracking and basic reporting.
• Help monitor costs and identify potential savings.
• Assist with Club returns, correspondence and deadlines.
• Maintain organised and accurate administrative records.
• Support banking, cash administration or reconciliations where authorised.

Suppliers & Contractors

• Communicate with suppliers and contractors on behalf of the Club where authorised.
• Obtain quotations and compare costs.
• Support negotiations and purchasing decisions.
• Monitor supplier performance.
• Help manage maintenance, equipment and service arrangements.
• Escalate significant contractual or financial commitments for approval.

Club Facilities

• Help ensure Club facilities remain safe, presentable and suitable for customers and members.
• Report and coordinate maintenance issues.
• Support refurbishment and improvement projects.
• Liaise with contractors where required.
• Assist with room layouts, equipment requirements and operational improvements.

Customer Service

• Help maintain a welcoming, safe and professional environment.
• Respond to customer and member enquiries.
• Deal with complaints professionally and appropriately.
• Support staff when dealing with difficult situations.
• Escalate serious complaints or incidents where necessary.
• Help protect and enhance the Club’s reputation.

Community Engagement

• Support the Club’s involvement in local community activities.
• Help develop relationships with local organisations, sports teams and community groups.
• Promote the Club as a welcoming venue for both members and the wider public.
• Support charity events and community initiatives.
• Help identify opportunities for partnerships, funding and local engagement.

Communication & Management Support

• Maintain regular communication with the General Manager.
• Provide updates on operational, staffing, financial and event matters.
• Work constructively with the Club President and wider management structure.
• Ensure important information is communicated to relevant staff.
• Support implementation of management decisions.

Authority of the Deputy General Manager

The Deputy General Manager may be authorised to:

• Make routine operational decisions.
• Coordinate staff and Club activities.
• Communicate instructions on behalf of the General Manager.
• Deal with customer complaints and operational issues.
• Manage bookings and event arrangements.
• Liaise with suppliers and contractors.
• Approve routine operational expenditure within agreed limits.
• Represent the Club in routine operational matters.
• Provide management cover in the absence of the General Manager.

Major decisions involving significant expenditure, employment changes, disciplinary action, contractual commitments, major policy changes or governance matters must be referred to the General Manager and/or appropriate Club management.

Skills & Experience

The Deputy General Manager should:

• Have strong organisational and administrative skills.
• Be confident managing multiple responsibilities.
• Have excellent communication and customer service skills.
• Be comfortable dealing with staff, customers, suppliers and external organisations.
• Have good attention to detail.
• Be able to work independently and use initiative.
• Be able to prioritise work effectively.
• Be confident using email, social media and general office systems.
• Have a good understanding of hospitality or Club operations.
• Be flexible and willing to support evenings, weekends and events when required.

Experience in hospitality, events, administration, management or a social club environment is desirable.

Professional Standards

The Deputy General Manager is expected to:

• Act professionally and responsibly.
• Maintain confidentiality.
• Support the General Manager and wider management team.
• Treat staff, members and customers fairly and respectfully.
• Maintain good attendance and reliability.
• Communicate clearly and appropriately.
• Take ownership of responsibilities and follow tasks through to completion.
• Represent the Club positively.

General

The Deputy General Manager role is a senior operational position and requires flexibility across a wide range of duties.

The above list is not exhaustive, and the Deputy General Manager may be required to undertake other reasonable duties appropriate to the role and level of responsibility.

Pay: £15.00 per hour

Benefits:

• Company events
• Flexible schedule
• Free parking
• On-site parking

Work Location: In person