Deputy Head Operations (School)

About the role

We are seeking a driven and experienced Deputy Head of Operations to join our school team. This role is a senior leadership position responsible for leading and overseeing all non-academic operational functions of the school and boarding environment.

This role ensures that operational systems, campus services, facilities, and support functions run efficiently, safely, and reliably to enable high-quality academic delivery, student life, and institutional programs..

Key Responsibilities

• Lead planning, implementation, and continuous improvement of school and boarding operations.
• Oversee day-to-day operational functions including HR, Finance, Procurement, ICT, General Affairs, Facilities, Security, Transportation, Dining, Laundry, and campus services.
• Translate institutional direction and policies from the Head of School into clear operational plans, workflows, and timelines.
• Provide line management and leadership to operational coordinators and staff.
• Ensure staffing structures and duty allocations adequately support operational needs.
• Monitor implementation of approved operational budgets and resource utilization.
• Ensure procurement, asset management, and internal controls are properly implemented.
• Ensure school and boarding facilities meet safety, health, and environmental standards.
• Coordinate operational readiness for emergencies, infrastructure failures, and utilities disruptions.
• Oversee ICT operational systems, system reliability, and operational data security.
• Provide overall oversight of strategic and high-risk vendors, including the School Clinic.
• Review vendor performance and decide escalation actions for major service issues.
• Prepare regular operational performance reports
• Lead continuous improvement initiatives to enhance efficiency, safety, and service quality.

Qualifications

• Bachelor’s degree (S1) in Management, Business Administration, Public Administration, Education Management, Industrial Engineering, or related fields. (Master’s degree / S2 is an advantage)
• Minimum 8–10 years of experience in operations management, education administration, or institutional operations.
• At least 3–5 years in a leadership or managerial role overseeing multiple operational functions.
• Strong understanding of HR operations, financial administration, general affairs, facilities management, ICT operations, and administrative systems.
• Solid knowledge of governance, compliance, internal controls, and SOP-based operations.
• Proven ability in people management, cross-functional coordination, and operational planning.
• Strong problem-solving, decision-making, and prioritization skills.
• Excellent written and verbal communication skills.
• High integrity, structured working style, and strong sense of accountability.