Deputy Housekeeping Manager

Deputy Manager Housekeeping

Department: Operations
Location: Wave One, Sector-18, Noida
Reporting To: Operations Head / AGM Operations

Job Purpose

To manage and supervise the complete housekeeping operations of the property, ensuring high standards of cleanliness, hygiene, presentation, safety and customer/tenant satisfaction across all assigned areas.

Key Responsibilities

1. Housekeeping Operations

• Supervise day-to-day housekeeping activities across the property.
• Ensure cleanliness and hygiene of common areas, lobbies, corridors, washrooms, offices, food court, retail areas, parking and other assigned areas.
• Ensure proper cleaning schedules and deployment of manpower as per operational requirements.
• Conduct regular inspections and ensure timely rectification of deficiencies.

2. Manpower Management

• Manage housekeeping supervisors, attendants and outsourced manpower.
• Prepare duty rosters and ensure adequate manpower deployment in all shifts.
• Monitor attendance, grooming, discipline and productivity of housekeeping staff.
• Conduct briefing, toolbox talks and on-job training for the team.

3. Cleaning Standards & SOPs

• Implement and monitor housekeeping SOPs, checklists and cleaning schedules.
• Ensure proper use, storage and control of cleaning chemicals and equipment.
• Maintain high standards of hygiene, sanitation and overall property presentation.
• Introduce and monitor preventive housekeeping practices.

4. Quality Control & Audits

• Conduct daily inspections and maintain housekeeping inspection reports.
• Monitor washroom hygiene, odour control, waste management and common-area cleanliness.
• Ensure compliance with internal audits, client/tenant requirements and operational standards.
• Identify gaps and take corrective and preventive actions.

5. Vendor & Outsourced Staff Management

• Coordinate with housekeeping manpower and service vendors.
• Monitor vendor manpower, performance, attendance and service quality.
• Verify consumables, equipment and other housekeeping requirements.
• Ensure vendor compliance with agreed service standards and scope of work.

6. Inventory & Cost Control

• Monitor housekeeping consumables, chemicals, tools, machines and other inventory.
• Maintain proper stock records and ensure optimum utilization of resources.
• Control wastage and ensure cost-effective housekeeping operations.
• Coordinate with Purchase & Stores for timely availability of materials.

7. Waste Management & Hygiene

• Ensure proper segregation, collection and disposal of waste as per applicable requirements.
• Maintain hygiene standards in waste collection and storage areas.
• Coordinate with concerned departments/vendors for waste disposal.

8. Coordination & Customer Service

• Coordinate with MEP, Security, Fire & Safety, CRM, Parking and other departments.
• Attend and resolve housekeeping-related complaints from tenants, customers and internal stakeholders.
• Ensure prompt response to emergency cleaning requirements and special events.

9. Documentation & MIS

• Maintain daily housekeeping reports, inspection checklists, manpower reports and consumption records.
• Prepare monthly MIS covering manpower, consumables, complaints, inspections and operational performance.
• Maintain records of equipment maintenance, training and vendor performance.

Key Performance Indicators (KPIs)

• Overall cleanliness and hygiene standards
• Tenant/customer satisfaction
• Housekeeping manpower productivity and attendance
• Complaint resolution and response time
• Washroom and common-area hygiene
• Consumable and chemical cost control
• Compliance with SOPs and inspection schedules
• Vendor performance and manpower compliance
• Training and grooming standards
• Reduction in repeated housekeeping complaints

Candidate Profile

• Qualification: Graduate / Diploma in Hotel Management, Hospitality, Facility Management or relevant field.
• Experience: 10-10 years of relevant experience in housekeeping operations, preferably in a mall, commercial building, hotel, hospital, large residential/commercial property or facility management environment.
• Experience in managing large housekeeping teams and outsourced manpower.
• Good knowledge of cleaning chemicals, machines, housekeeping equipment and SOPs.
• Good communication, coordination and people-management skills.
• Strong supervision, problem-solving and reporting skills.
• Willing to work in shifts and handle operational requirements.

Preferred Skills

• Team Leadership
• Housekeeping Operations
• Manpower Planning
• Vendor Management
• SOP & Checklist Management
• Hygiene & Quality Control
• Inventory & Cost Control
• Complaint Handling
• MIS & Reporting
• MS Office / Facility Management Software