Deputy Manager BPO

Roles and Responsibilities :

• Manage daily operations of the team, ensuring timely completion of tasks and projects.
• Handle customer escalations in a professional manner, resolving issues promptly and efficiently.
• Develop and implement effective SLA management strategies to meet business objectives.
• Lead by example, setting high standards for quality, productivity, and customer satisfaction.

Job Requirements :

• 5-10 years of experience in BPO operations or similar industry.
• Strong understanding of escalation management principles and practices.
• Proven track record in managing teams effectively to achieve targets.