Deputy Manager

Primary Role Description

The job holder would be responsible for:

? Monitoring servicing for B2B B2C Partners

? Closely interacting with B2B B2C Partners and business team.

? Closely working with the operations and claims to ensure the customer requirement is timely taken care.

Key Roles Responsibilities:

Monitoring of daily servicing requests, responses and endorsement.

? Identifying loopholes and taking corrective actions to meet customer demands

? Visiting the B2B2 customers on weekly basis to strengthen relationships

? Structuring the Group service model according to the customer expectations and feedback, ensuring the commitments are met.

? Enhancing portal utilization for Partner for effective policy servicing.

? Conducting regular governance call and onsite meetings with B2B- B2B2C customers, partners Sales to handle concerns and orient the process close gaps.

? Preparation of Business Requirement document/Change Request with help of operations and change delivery group for system development as per business needs.

? Aggressive follow up with the cross functional team for quick resolution

? End to end resolution of customer concerns

Key Requirements Education Certificates

Graduate/Post GraduateFinance / Operations / Insurance

? Knowledge of MS office

? Good Communication skills in English and Hindi, both verbal and written

? Knowledge about the industry standards related to customer services and a thorough understanding of relevant processed in reference to customer service and delivery

Key Requirements - Experience Skills

Minimum 6-8 years of relevant experience in customer service, operations preferably in insurance/TPA/Broker

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