Deputy Manager

Deputy Manager Loan / Lease Operations

Experience: 914 Years
Function: Operations / Sales Support
Location: Mumbai
Work Mode: Work From Home (WFH)
Shift Timing: 1:00 PM – 10:00 PM

Job Overview

We are looking for an experienced Deputy Manager – Loan / Lease Origination Operations to manage day-to-day loan/lease origination and contract activation activities while leading a team of 6–10 members. The role will focus on timely and accurate transaction processing, SLA adherence, quality, productivity, compliance, and stakeholder satisfaction.

Key Responsibilities

• Manage day-to-day loan/lease origination and contract activation operations.
• Lead and manage a team of 6–10 members, including workload allocation, performance monitoring, coaching, and development.
• Monitor operational queues, pending transactions, backlogs, escalations, and TAT/SLA adherence.
• Review complex transactions and resolve operational issues in coordination with relevant stakeholders.
• Coordinate with Sales, Credit, Risk, Legal, Finance, IT, and global/onshore teams.
• Drive First Time Right (FTR) by minimizing errors, rework, documentation gaps, and process deviations.
• Ensure adherence to company policies, operational controls, compliance, documentation, and audit requirements.
• Prepare and review operational reports covering productivity, quality, volumes, SLA, backlog, and escalations.
• Identify process gaps and support process improvement, automation, and transformation initiatives.

Required Skills

• Strong experience in loan/lending operations, leasing operations, loan origination, contract activation, or commercial finance operations.
• Strong people management and team leadership skills.
• Good understanding of SLA, TAT, productivity, quality, and FTR metrics.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent communication and stakeholder management skills.
• Strong attention to detail, ownership, and compliance mindset.
• Good knowledge of MS Excel and PowerPoint.
• Knowledge of Power BI, workflow tools, or CRM systems will be an advantage.

Qualification & Experience

• Bachelor's degree in Finance, Business Administration, Operations, or a related field.
• 9–14 years of relevant experience in lending, leasing, loan origination, contract activation, commercial finance, or shared services operations.
• Experience managing a team of 6–10 members.
• Experience working with cross-functional and global/onshore stakeholders is preferred.

Why Join Us?

• Opportunity to lead and develop a professional operations team.
• Exposure to global stakeholders and cross-functional business functions.
• Opportunity to work on process improvement, automation, and transformation initiatives.
• Strong ownership and visibility across the organization.
• Opportunity to grow your career in a global and evolving financial services environment.

Note: This position is open to Mumbai-based candidates only.