Deputy Manager ? Operations

Deputy Manager Operations

Key Responsibilities:

• Drive end-to-end daily operations and ensure smooth service delivery.
• Onboard and manage high-quality driver partners and vendors.
• Ensure driver partners and vendors are well-trained, process-driven, and customer-centric.
• Monitor operational performance and ensure delivery as per committed SLAs and KPIs .
• Handle operational escalations and take immediate corrective action to restore normal operations.
• Hire, train, coach, and mentor a team of Supervisors.
• Monitor team productivity, attendance, and performance.
• Ensure adherence to SOPs, safety, quality, and compliance standards.
• Identify operational gaps and implement process improvements.
• Coordinate with internal teams, clients, and vendors to resolve operational issues.
• Track key operational metrics and prepare regular performance reports.
• Drive customer satisfaction and continuous improvement across operations.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.