Deputy Manager - Operations

Job highlights

• Ensure orders are processed accurately and within defined . SLA / TAT and dispatch timelines . . Plan and optimize . manpower,shift rosters,and resource utilization . based on business volumes
• Warehouse Order Fulfillment . Manpower Shift Management . SLA / TAT / Productivity Management .
• Preferred Experience

Deputy Manager Operations

Experience: 58 years | Function: Warehouse / Outbound Operations

Role Overview
Responsible for managing end-to-end outbound operations from picking to dispatch , ensuring productivity, order accuracy, SLA adherence, manpower optimization, and operational excellence.

Key Responsibilities

• Manage end-to-end outbound operations picking, sorting, packing, staging, and dispatch .
• Ensure orders are processed accurately and within defined SLA/TAT and dispatch timelines .
• Plan and optimize manpower, shift rosters, and resource utilization based on business volumes.
• Monitor operational KPIs including productivity, order accuracy, pick rate, throughput, TAT, and dispatch adherence .
• Identify operational bottlenecks and drive RCA, corrective actions, and continuous improvement .
• Ensure adherence to SOPs, quality standards, safety, and inventory control processes .
• Coordinate with Inbound, Inventory, Transportation, Customer Service, and other stakeholders for seamless order fulfillment.
• Manage operational escalations and ensure timely resolution of shipment/order-related issues.
• Drive Lean, 5S, Kaizen, and process optimization initiatives to improve productivity and reduce operational costs.
• Monitor warehouse capacity, equipment utilization, and process efficiency.
• Lead, coach, and develop team members and frontline supervisors to achieve operational targets.
• Prepare and review MIS, dashboards, and performance reports and present insights to leadership.

Key Skills

• Strong Outbound Operations expertise
• End-to-end Picking to Dispatch knowledge
• Warehouse Order Fulfillment
• Manpower Shift Management
• SLA / TAT / Productivity Management
• Inventory Order Accuracy
• RCA Process Improvement
• MIS Data Analysis
• Stakeholder Team Management

Preferred Experience

• 58 years of experience in warehouse, e-commerce, grocery, fulfillment, or supply chain operations .
• Strong hands-on experience managing outbound picking-to-dispatch operations is mandatory.
• Experience handling large teams and high-volume operations preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.