Deputy Manager - Policy Administration

Position

Deputy Manager– Policy Administration

No. of Positions1

Department

Operations-PAG Function PAG

Reporting to

Manager – PAG Band 5B

Location

Gurgaon- 90C Last date of submission

Requirements Gathering:

§  Participating in Evaluation of requirements

§  Works closely with stakeholders to understand their objectives and translate these into system specifications that guide development and implementation.

§  Create use cases that illustrate user interactions with the system, ensuring all scenarios are covered.

Analysis and Design

§  Analyze current systems and processes to identify areas for improvement.

§  Assess the impact of proposed changes on existing systems and processes, identifying potential risks and mitigation strategies.

§  Facilitate sessions to validate designs with users, ensuring that their feedback is integrated into the final design.

§  Participate in design review meetings to ensure that solutions align with business needs and architectural standards.

§  Create and maintain comprehensive documentation, including user manuals and training materials.

§  Design new processes that align with business goals, incorporating best practices and compliance requirements

§  Automating workflows ensures that processes run smoothly and consistently, minimizing delays and bottlenecks.

Business Requirement writing & Testing and Quality Assurance:

§  Preparation/Reviewing the BRD and FSD for functionalities to be build

§  BR & CR writing and FSD review

§  Testing of functionalities, test plans and conduct user acceptance testing (UAT management)

§  Develop and execute test plans to validate system functionality against requirements

§  Ensure that solutions meet business needs and validate system functionality.

§  Facilitating cross functional alignment & governance reviews

§  Knowledge transfer - Repository creation and management as per plan

§  Conduct training sessions for end-users on new systems and processes.

§  Provide ongoing support and troubleshooting for system-related issues

§  Establish mechanisms for collecting feedback on system performance and usability post-implementation.

§  Collect feedback post-implementation to identify areas for further enhancement

§  Stay updated on industry trends and best practices to recommend improvements

Adherence to Project calendar

§  Adherence to submission of Ops deliverables as per project calendar.

§  Serve as a liaison between business units and IT, ensuring effective communication and understanding.

§  Product launch requirements handling & go live of the requirements before 3 months of the hit date.

§  Zero defect post production due to incomplete BR

§  Support project managers in planning and executing projects

§  Monitor project progress, ensuring alignment with requirements and timelines.

§  Provide ongoing support and clarification of requirements throughout the project lifecycle

Compliance

§  Strengthen control & compliance of all transactions in POS.

§  Strengthen reporting of BAP submission

§  Identification of key process / product parameters having a financial or customer impact

§  Facilitating deployment of prioritized SIC's

§  Completion of all SOP's - review by all stake holders (IA, Risk, Compliance and Legal)

§  Regulatory reporting on time

§  No major outage in any other audit

Improve Customer & Distributor Experience

§  Analyze NPS to find gaps and drive improvement

People

§  Strengthen people capability and Growth agenda

§  Overall Attrition

§  G2M2 Attrition

§  Pulse/Tower Watson Score

§  Development Plan

§  Develop second line of resource

Cost

§   Work within the allocated budget, amount saved from last year budget.

Desired qualifications and experience:

Ø  Bachelor’s degree in Business Administration, Information Technology. Preferably with a professional qualification.

Ø  Knowledge of Life Insurance domain also have knowledge on audit & compliance guideline, preferred.

Ø  Must have knowledge of Ingenium is & experience in systems analysis, or a related field .

Ø  Must have a minimum of 5- 6 years in Insurance.

Ø  Strong analytical and problem-solving skills

Ø  Excellent communication skills to work effectively with technical teams and business stakeholders.

Ø  Knowledge of software development lifecycle (SDLC) and agile methodologies is a plus.

FOR LATERAL MOVEMENT,

Ø  Candidates who have a performance rating of G2V2 & have completed 12 months in the current role

Ø  Candidates who have a performance rating of G3V3 & have completed 18 months in the current role