Deputy Manager - Training

Designation: Deputy Manager - Training

Location: Bengaluru

Employment Type: Full-Time

Industry: Pharmaceutical

Experience: 4+ years in Pharmaceutical Training (PMT experience preferred)

Education:

• Graduate in Science or Pharmacy (B.Pharm/Pharm.D preferred)
• MBA is an added advantage

Key Skills

• Training & Facilitation
• Pharmaceutical Product Knowledge
• Sales Training & Coaching
• Excellent Verbal & Written Communication
• Digital Learning & Content Development
• Scientific Knowledge
• Leadership & Interpersonal Skills
• Presentation Skills
• Training Needs Analysis (TNA)
• Performance Assessment
• Adaptability and Continuous Learning

Job Responsibilities

• Continuously update knowledge of physiology, pathophysiology, disease management, and company products.
• Deliver Basic Training Programs (BTP), Classroom Training, Online Training, and On-the-Job Training (OJT/JFW).
• Ensure new recruits acquire product knowledge and sales skills including detailing and RCPA.
• Publish BTP reports and provide feedback to managers and stakeholders.
• Identify low-performing TSOs during BTP and prepare development plans in coordination with line managers.
• Conduct OJT/JFW for identified TSOs after completion of BTP.
• Organize development programs for low-performing headquarters through classroom, virtual, telephonic, and field coaching.
• Maintain MIS reports for monitoring training effectiveness and performance metrics.
• Conduct Training Needs Analysis (TNA) using SFE data, assessments, and stakeholder feedback.
• Plan and deliver refresher training programs based on business requirements.
• Conduct product knowledge and detailing assessments during strategy meetings, launches, and review meetings.
• Spend approximately 3 field working days per month for OJT/JFW (10 days during BTP months).
• Identify performance gaps using SFE data and sales performance reports in coordination with Sales Leadership.
• Conduct detailing role plays during JFW and share assessment reports with stakeholders.
• Publish quarterly reports covering training assessments, SFE performance, work hygiene, and sales improvement.
• Develop learning videos and manage the Pharma Edu learning platform while ensuring maximum participation.
• Coordinate with cross-functional teams for smooth execution of training activities.
• Support continuous improvement of training processes and methodologies.
• Take ownership of additional assignments provided by the Training Head or Management.
• Continuously enhance personal knowledge and training capabilities.