Job Information

• Date Opened 14/04/2026
• Job Type Full time
• Industry Technology
• Work Experience 5+ years
• City Chennai
• Province Tamil Nadu
• Country India
• Postal Code 600018

Job Description

About CustomerLabs

CustomerLabs is a fast-growing B2B SaaS company helping businesses maximize the value of their first-party customer data. Our platform enables marketers to collect, unify, and activate customer data for better marketing performance and measurable business growth.

We're looking for a Design Lead who will own and elevate the CustomerLabs website experience. This role is ideal for someone passionate about creating modern, user-centric, and conversion-focused websites that align with both business and marketing objectives.

If you're someone who enjoys leading website redesign initiatives, collaborating with cross-functional teams, and creating seamless digital experiences, we'd love to hear from you.

What You'll Do

• Lead the end-to-end design and continuous improvement of the CustomerLabs website.
• Plan and execute complete website redesign initiatives to improve usability, user engagement, and overall website experience.
• Design responsive, modern, and visually compelling web pages that align with the company's brand identity.
• Collaborate closely with Marketing, Content, Engineering, and Leadership teams to translate business goals into impactful website experiences.
• Create intuitive information architecture, user flows, navigation structures, and page layouts.
• Design high-converting landing pages, campaign pages, solution pages, and website experiences that support lead generation and business growth.
• Build and maintain scalable design systems, reusable components, and UI standards using Figma.
• Ensure consistency across all website pages while maintaining accessibility and responsive design best practices.
• Work closely with frontend developers during implementation to ensure pixel-perfect execution and high-quality user experience.
• Review implemented designs and provide feedback to ensure design accuracy and consistency.
• Analyze user behavior and website performance using analytics and user feedback to improve the website experience continuously.
• Mentor junior designers, conduct design reviews, and maintain high design standards across all deliverables.

What We're Looking For

• 5+ years of experience in UI/UX Design, Website Design, or Digital Experience Design.
• Strong experience designing or redesigning corporate, B2B SaaS, or marketing websites.
• Proven experience leading complete website redesign projects from concept to launch.
• Strong portfolio showcasing website design projects and responsive web experiences.
• Expertise in creating user-friendly, conversion-focused, and visually engaging websites.
• Experience collaborating directly with business stakeholders, marketing teams, and developers.
• Strong understanding of responsive web design, usability principles, accessibility, and modern UI trends.
• Experience creating and maintaining scalable design systems and reusable UI components.
• Ability to lead projects independently while mentoring junior designers.

Design Leadership & Team Management

• Define and maintain design guidelines, processes, and best practices.
• Ensure consistency, efficiency, and high-quality output across the team.
• Lead and support a team of designers through coaching, feedback, and clear ownership.
• Focus on skill development, accountability, and consistent delivery.
• Facilitate structured reviews and critiques focused on user outcomes.
• Align design priorities with product goals and delivery timelines.
• Contribute directly to critical UX problems while guiding the team.
• Ensure leadership oversight without micromanaging execution.

We Believe In

• Innovation First - We ship fast, learn from real data, improve, and ship better.
• Experiments matter more than assumptions.
• Team Over Individual - We believe in shared ownership, strong peer reviews, and zero silos. Growth happens together.
• Continuous Learning - Search, AI, and the web evolve constantly — and so do we. Curiosity and learning are part of the job.
• Making a Difference - We focus on work that creates meaningful impact through better discover-ability, relevance, and user experience.

What We Promise

• Work That Matters - Your work will directly impact real users, organic growth, and product visibility.
• Growth Opportunities - You’ll get the freedom to experiment, the tools to execute, and the support to tackle challenging problems.
• Supportive Team Culture - You’ll work with people who value ownership, clarity, and strong collaboration — not micromanagement.
• Sustainable Pace - We believe in long-term impact, high-quality execution, and maintaining a healthy work-life balance.