Design Lead (Managed Accounts)

Who We Are Space Matrix is a leading ‘Workplace Design and Build’ consultancy that specializes in creating innovative, sustainable, and human-centric work environments. SMG aims to revolutionise the interior design industry by pioneering DesignTech and offering innovative interior design and building design solutions that cater to the workplace, hospitality, residential, and commercial sectors.

Established in 2001 and headquartered in Singapore, we have a strong presence across APAC and beyond, we have more than 600 employees across 16 offices. We are a proud Great Place to Work certified company 7 years in a row.

Please visit www.spacematrix.com to learn more.

About The Role As the Design Lead, you will serve as the design custodian for all client-facing projects,

ensuring consistent and high-quality delivery across all regions. You will play a pivotal role in

every design engagement with the client—whether that involves defining and upholding design

guidelines or contributing to project-specific deliverables.

What You Will Do

• Design Guardian: Acting as the single point of accountability for all design outputs

related to the client, ensuring visual and experiential consistency across global teams

and initiatives. Design Excellence: Championing innovation and excellence in design,

pushing creative boundaries to deliver standout solutions that align with the client’s

brand and objectives.Team Leadership: Guiding regional design teams, providing

mentorship, direction, and feedback to ensure unified execution and shared design

standards.

• Client Engagement: Collaborating closely with the client on their design vision,

guidelines, and expectations, while also addressing project-specific design challenges

and opportunities.

There needs to be a strong balance of strategic thinking, creative leadership, and a deep

understanding of brand systems, design thinking, and user-centered practices.

• Design Guardian

○ Be abreast with all of the client guidelines and requirements

○ Design excellence and innovation in every new project, through aesthetics,

materials, products etc to create new benchmark

○ Lessons Learnt- A thorough study of key achievements and of areas which need

improvement - on design and also on the overall project delivery mechanism post

every project. Provide a comprehensive plan to implement mitigation strategies

to improve client experience in the next project

○ Participate in-depth workplace strategy sessions and post occupancy surveys

are conducted for every project and share insights with the client stakeholders .

The findings should be used to improve/alter the workspace program , guidelines

etc

○ Work closely with the AD to provide insights on RE planning - due diligence,

technical reports , space utilisation studies, discussions with developer

○ Work closely with internal cohorts- PMO, MEP , Sustainability, external

consultants , QS to create standard templates for all design requirements and

learnings from projects

○ Participate in all discussions related to design guidelines, new initiatives with the

client

○ Project Specific Engagement

■ Knowledge transfer workshop with the regional studio

• Design guidelines
• Detailed design presentation of the last delivered project
• Issues and challenges faced during design and execution stage
• Lessons learnt
• Define Project goals and outcomes

■ Design, Specs, detailing overview - provide insights on client specific

Requirements ■ MEP overview, coordination for heights , placement of equipment etc

■ Quality control of all design deliverables

■ Participate in all project calls with the client

■ Define review mechanism and cadence for design deliverables

■ Review of BIM model and ensuring consistency in delivery across

projects

■ Set cadence for internal design review

■ Participate in UABC, Material workshops, all other workshops

■ Participate in all meetings with client stakeholders/ user groups

■ Share templates for documentation with the regional team

■ Review specifications / shop drawings for long lead

■ Review the BOQ along with QS and regional design team

■ Regular site visits during QA/QC , design control.

• Client Engagement

○ Building and maintaining strong relationships with key stakeholders in the client

ecosystem.

○ Overview and ownership of projects across all geographies and being the point

of contact to client for all design discussions

○ Ensuring a positive & consistent experience for the client throughout the

engagement across multiple geographies.

○ Provide insights on RE planning - due diligence, technical reports , space

utilisation studies, discussions with developer

○ Participate and conduct Lessons learned sessions and post occupancy studies

○ Work along with the AD to share trends, market insights, knowledge collaterals

curated to the client requirements.

○ NPS for the project- Ownership of engagement and getting the design NPS for

the project

• Problem-Solving and Issue Resolution

○ Proactive approach to identify potential risks and propose mitigation strategy for

any design related issues.

○ Quickly addressing any issues or challenges that arise during the course of an

account’s lifecycle.

○ Offering solutions to any problems and ensuring that clients’ needs are met in a

in a timely manner.

○ Sharing client insights and feedback to improve our delivery mechanism