Design Quality Assurance

Key Responsibilities

• Review design plans and specifications to ensure compliance with defined industry standards, internal quality standards and client requirements.
• Conduct on-site inspections to ensure installations and executed designs are aligned with approved design plans, specifications and defined aesthetic standards.
• Monitor, maintain and track the daily progression and quality performance of 3D renders, 2D drawings, Cut list /BOMs and estimation.
• Generate periodic quality and performance reports and share key observations, deviations and action items with relevant stakeholders.
• Identify and document design quality non-compliances and deviations through structured Root Cause Analysis (RCA).
• Develop and implement appropriate Corrective and Preventive Actions (CAPA), containment actions and countermeasures to address identified non-compliances and prevent recurrence.
• Promote a culture of structured problem-solving and Kaizen through employee engagement and continuous improvement initiatives.
• Conduct regular Experience Centre, material library and site visits as per the defined monthly calendar and incorporate observations into process improvement initiatives.
• Identify recurring quality issues and develop appropriate RCA, CAPA and containment actions in collaboration with relevant stakeholders.
• Establish and maintain Good Documentation Practices across design quality processes.
• Create and maintain process protocols, Standard Operating Procedures (SOPs), checklists, design standards and One-Point Lessons (OPLs).
• Support the implementation of Design Assurance policies and guidelines through standardized processes, documentation and quality frameworks.
• Develop and deliver design quality training and education programs for internal teams as well as VRM/supplier partners.
• Monitor adherence to defined design standards, processes and quality guidelines across relevant teams.
• Work closely with Operations, Design, Procurement and Execution teams to standardize processes and improve quality outcomes through an analytical problem-solving approach.
• Track quality metrics, identify process gaps and recommend actionable improvements to enhance design accuracy, consistency and execution quality.
• Effectively manage cross-functional stakeholders to ensure timely closure of quality issues, corrective actions and process improvement initiatives.

Experience & Education Required:

• Experience in Interior Design / Architecture / Design Quality / Design Assurance / Quality Management / Process Excellence, preferably within the Interior Design, Construction, Furniture or related industry.
• Experience in managing or reviewing 3D renders, 2D drawings, Cutlist/BOMs, estimations and site execution will be preferred.
• Education: Graduate degree in Interior Design, Architecture, Engineering, Quality Management or a related discipline.
• Experience in conducting quality audits, site inspections, RCA, CAPA and process improvement initiatives.
• Strong understanding of design documentation, quality standards and process compliance.
• Experience working in a cross-functional environment with Design, Operations, Procurement and Execution teams.

Key Skills and Attributes:

• Strong attention to detail with a structured and quality-focused approach.
• Strong analytical and problem-solving skills with the ability to identify root causes and develop sustainable corrective actions.
• Good understanding of RCA, CAPA, Kaizen and continuous improvement methodologies.
• Strong documentation and process-management skills, with the ability to create and implement SOPs, checklists and process protocols.
• Ability to interpret and review 2D drawings, 3D renders, BOMs/Cutlists and design specifications.
• Strong cross-functional stakeholder management skills, with the ability to collaborate effectively with Design, Operations, Procurement, Execution and external partners.
• Strong communication and training skills, with the ability to educate teams and drive adherence to quality standards.
• Proactive approach towards identifying quality risks, non-compliances and opportunities for process improvement.
• Ability to work in a fast-paced, dynamic environment while managing multiple priorities and stakeholders.
• Passion for design quality, process excellence, continuous improvement and operational discipline.